Joan Rizo
Orange,CA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Sales Representative
CarMax
Irvine, CA
09.2022 - Current
- Developed key customer relationships to increase sales.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Managed sales negotiations and financing options.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Educated customers about sales processes, warranty requirements and service standards.
- Provided follow-up customer service after a car sale was completed.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained knowledge of sales and promotions, return policies and security practices.
Store Manager
Hug Life Ice Cream
Orange, CA
03.2021 - 06.2023
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented campaigns and promotions to help with developing goods and services.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Processed daily paperwork, balanced register drawers, produced stang schedules and prepared deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Skills
- Customer Retention
- Territory Sales
- Network Development
- Sales Development
- Records Management
- Customer Service
- Product and Service Knowledge
- Team Building
- Resource Allocation
- Pricing Strategies
- Team Leadership
- Sales Strategies
- Recruiting and Hiring
- Sta Supervision
- Sales Tracking
- Cash Management
- Cost Reduction
- Budget Control
- Attention to Detail
- Adobe Creative
- Adobe Illustrator
- Adobe PhotoShop
Languages
Spanish
Professional
Timeline
Sales Representative
CarMax
09.2022 - Current
Store Manager
Hug Life Ice Cream
03.2021 - 06.2023
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