Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Roberts

Saint Augustine

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

37
37
years of professional experience

Work History

Extended Day Teacher

Timberlin Creek Elementary
08.2018 - Current
  • Improved student understanding by incorporating hands-on activities and real-world examples into lesson plans.
  • Developed strong relationships with students and parents, fostering a positive learning environment for all.
  • Collaborated with colleagues to design interdisciplinary units that enhanced student comprehension of complex topics.
  • Differentiated instruction to meet the diverse needs of students, ensuring academic growth and success.
  • Assessed student progress through formative and summative assessments, guiding instructional decisions for improved outcomes.

Bank Teller / Customer Service Representative

Bank Of America
06.1999 - 04.2018
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Sold and cross-sold bank products to new and existing customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Classroom / Childcare Assistant

Kountry Kids Daycare
07.1987 - 09.1993
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Implemented creative learning strategies to engage children and promote their intellectual growth.

Education

High School Diploma -

Saint Augustine High School
Saint Augustine, FL
06.1982

Skills

  • Customer Support Experience
  • Multitasking
  • People Person
  • Stress Tolerance
  • Patience and Empathy
  • Positive
  • Team Player
  • Office Skills
  • Microsoft Office
  • Self-Disciplined
  • Self-Motivated
  • Quick Learner

Timeline

Extended Day Teacher

Timberlin Creek Elementary
08.2018 - Current

Bank Teller / Customer Service Representative

Bank Of America
06.1999 - 04.2018

Classroom / Childcare Assistant

Kountry Kids Daycare
07.1987 - 09.1993

High School Diploma -

Saint Augustine High School

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Joan Roberts