Joan Scully
Portland,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
41
41
years of professional experience
Work History
Substitute Teacher
Lane County Unified School District
Eugene OR
02.2014 - 06.2018
- Delivered engaging lesson plans to diverse student populations, fostering inclusive learning environments.
- Available to work daily
- Punctual and reliable
Diagnostician
Tucson Unified School District
Tucson AZ
08.2007 - 06.2012
- Conducted comprehensive academic and cognitive evaluations to identify student learning needs and develop tailored intervention plans. Wrote comprehensive evaluations for use by psychologists and team members to design appropriate placement of students.
Special Education Teacher
Tucson Unified School District
Tucson, AZ
08.1995 - 05.2007
- Collaborated with multidisciplinary teams to enhance educational support and resource allocation.
- Implemented evidence-based teaching strategies to improve student engagement and academic performance.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Partnered with standard education teachers from across academic departments.
- Monitored student progress through assessments, adjusting instructional methods as needed for effectiveness.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
Customer Service Representative
Social Security Administration
San Diego, CA
08.1989 - 06.1993
- Responded to inquiries regarding Social Security benefits, ensuring accurate information delivery.
- Assisted clients in navigating online services, enhancing user experience and accessibility.
- Resolved complex benefit issues through effective problem-solving techniques, improving customer satisfaction ratings.
- Handled between 50-100 phone calls a day.
Claims Representative
Social Security Administration
Michigan, Wisconsin, Illinois
05.1977 - 06.1989
- Provided expert guidance on eligibility and claims applications to ensure customer understanding.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Handled 10-20 appointments and walk-in traffic on a daily basis.
- Coordinated with medical professionals to verify health information related to disability claims.
- Resolved complex inquiries by analyzing case details and providing clear guidance to claimants.
- Followed up with customers on unresolved issues.
- Evaluated documentation to determine eligibility for Social Security benefits.
- Processed claims accurately and efficiently, ensuring compliance with federal regulations.
- Communicated and assisted applicants regarding required documentation.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Education
Master of Arts - Special Education
University of Arizona
Tucson, AZ08-1995
Master of Arts - History
Michigan State University
East Lansing, MI06-1976
Skills
- Reliable and dependable
- Experienced in all aspects of customer service
- Quick learner
- Team player
- Excellent interpersonal skills
Timeline
Substitute Teacher
Lane County Unified School District
02.2014 - 06.2018
Diagnostician
Tucson Unified School District
08.2007 - 06.2012
Special Education Teacher
Tucson Unified School District
08.1995 - 05.2007
Customer Service Representative
Social Security Administration
08.1989 - 06.1993
Claims Representative
Social Security Administration
05.1977 - 06.1989
Master of Arts - Special Education
University of Arizona
Master of Arts - History
Michigan State University