Joan Shelvey
North Fort Myers,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
49
49
years of professional experience
Work History
Marketing Associate
Stec Marketing Solutions
01.2011 - 12.2021
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Optimized customer engagement through tailored email marketing strategies.
- Planned and executed events and marketing programs to increase qualified leads.
- Proactively identified opportunities to improve online reputation through review monitoring and response strategies.
- Generated reports to support development and implementation of marketing plans.
Front of the House Manager
Ken's American Steak House
02.1995 - 11.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Waitress Supervisor
The Rusty Scupper
07.1984 - 01.1995
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Stay at Home Mother
The Family
08.1972 - 06.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - English Language And Literature
Salem State University
Salem, MA06.1976
High School Diploma -
Matignon High School
Cambridge, MA06.1964
Skills
- Time Management
- Sales expertise
- Client Relationship Management
- Scheduling
Timeline
Marketing Associate
Stec Marketing Solutions
01.2011 - 12.2021
Front of the House Manager
Ken's American Steak House
02.1995 - 11.2005
Waitress Supervisor
The Rusty Scupper
07.1984 - 01.1995
Stay at Home Mother
The Family
08.1972 - 06.1994
Bachelor of Arts - English Language And Literature
Salem State University
High School Diploma -
Matignon High School
Similar Profiles
Brett StecBrett Stec
Business Owner/Operator at Stec ConstructionBusiness Owner/Operator at Stec Construction
Lem GroveLem Grove
Logistics Specialist at Stec UsaLogistics Specialist at Stec Usa
Victor LoredoVictor Loredo
EMT-P at STEC-EMSEMT-P at STEC-EMS
Margie HurdMargie Hurd
Deputy Assessor at Hall County NebraskaDeputy Assessor at Hall County Nebraska
Brian SantacruzBrian Santacruz
Account Manager at State Farm-NaplesAccount Manager at State Farm-Naples