JOAN WINK
Fountain Hills,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Verification Specialist Intermediate
OneMain Financial
08.2021 - Current
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as opportunity for growth and development within my role as Verification Specialist.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Title Processor
Desert Title Services
06.2015 - 11.2020
- Process vehicle title and registration for local dealerships
- Process registration renewals for consumers
- Complete bonded title applications
- State of Arizona Certified Level I Inspector/Fraud Detection.
- Ensured compliance with industry regulations through staying updated on changes affecting title processing protocols.
Telemarketing Service Representative
Fountain Hills A/C & Heating
09.2013 - 04.2014
- Daily cold calls to potential customers throughout Phoenix Metro area
- Maintained current customer base, as well as up-sell current and potential customers for service contracts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Sales Leader/Manager
Pier 1 Imports
10.2012 - 09.2013
- Lead and coach sales associates in maintaining daily sales goals, while providing superior customer service
- Responsible for training new associates on POS
- Prepared daily reports, and banking
- Performed open and closing duties.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
Restaurant and Bar Manager
Parkview Tap House Bar & Grill
01.2007 - 11.2012
- Responsible for creating work schedules for wait/bartender staff as well as hiring new employees
- Maintained company check book, safe and till floats for business
- Provided exceptional customer service and leadership
- Worked with kitchen staff to create daily food/drink specials
- Weekly inventory/liquor order.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
High School Diploma -
Willowbrook High School
Villa Park, Illinois06.1983
Some College (No Degree) - Real Estate Principals
Moraine Valley Community College
Palos Hills, ILSkills
- Identity Verification
- Document Verification
- Data Entry and Review
- Fraud Detection
- Attention to Detail
- Communication and Interpersonal Skills
- Coaching and Mentoring
- Problem-Solving
- Creative Thinking
Accomplishments
- VF2 Review Award February, 2024
- Maintained 100% accuracy for the year 2023
- Top Performance Award for Quarters 3 and 4, 2023
- Training Recognition Award June, 2023
- Leadership in Funding Award July, 2023
- Funding Checks Recognition Award October, 2023
Hobbies and interests
Enjoy reading, outdoor activities and spending time with family and friends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridAffiliations
- American Legion Auxiliary
Timeline
Verification Specialist Intermediate
OneMain Financial
08.2021 - Current
Title Processor
Desert Title Services
06.2015 - 11.2020
Telemarketing Service Representative
Fountain Hills A/C & Heating
09.2013 - 04.2014
Sales Leader/Manager
Pier 1 Imports
10.2012 - 09.2013
Restaurant and Bar Manager
Parkview Tap House Bar & Grill
01.2007 - 11.2012
High School Diploma -
Willowbrook High School
Some College (No Degree) - Real Estate Principals
Moraine Valley Community College