JOAN WITHERRITE
Kennewick,Washington
Summary
Dynamic professional with a proven track record in commercial and residential cleaning, recognized for enhancing customer satisfaction and loyalty at DECCK INC. Expert in cleanliness and sanitation, alongside strong work ethic and problem-solving skills. Achieved zero workplace accidents and significantly reduced client complaints through meticulous attention to detail and customized service plans.
Overview
16
16
years of professional experience
Work History
Cleaning Contractor
SELF EMPLOYED
Tri Cities, WA
06.2010 - 02.2022
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
Great Clips Salon Manager and Stylist
DECCK INC
KENNEWICK
06.2015 - 08.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Paraeducator, Special Education
Pasco School District
Pasco, WA
05.2006 - 06.2012
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Interacted physically and verbally with students throughout each day.
Education
Associate of Science - Prerequisites For Radiology Tech,
Columbia Basin College
Pasco, WA06.2027
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Reliability and punctuality
- Customer Service
- Training staff
- Problem-solving skills
- Cleanliness and sanitation
- Inventory controls
- Recruitment and hiring
- Cosmetology
Timeline
Great Clips Salon Manager and Stylist
DECCK INC
06.2015 - 08.2020
Cleaning Contractor
SELF EMPLOYED
06.2010 - 02.2022
Paraeducator, Special Education
Pasco School District
05.2006 - 06.2012
Associate of Science - Prerequisites For Radiology Tech,
Columbia Basin College