Summary
Overview
Work History
Education
Skills
Cooking
Timeline
Hi, I’m

JOANA ADUTWUMWAA

Issaquah,WA

Summary

Senior Administrative Officer with over five(5) years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service.

Dedicated Administrative Officer with four(4)years experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

Overview

10
years of professional experience

Work History

Cocoa Marketing Company (Gh) Limited GHANA COCOBOD

Senior Administrative Officer
08.2019 - 01.2024

Job overview

  • Prepared reporting and documentation in to support effective divisional, functional and strategic business activity.
  • Partnered with HR to implement and monitor policies and procedures and recommend changes.
  • Developed and implemented business administration systems, databases and recording systems to support operational delivery.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
  • Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
  • Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
  • Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
  • Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
  • Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
  • Managed complex travel arrangements for executives, ensuring smooth logistics and cost-effective bookings.
  • Spearheaded cross-functional projects aimed at increasing operational efficiency across departments.
  • Analyzed data from various sources to identify trends and areas for improvement in organizational performance.
  • Enhanced employee satisfaction by addressing concerns promptly and implementing practical solutions to workplace challenges.
  • Fostered a positive work environment by promoting open communication, recognizing achievements, and encouraging teamwork.
  • Mentored junior staff members to enhance professional development, improving overall team performance.
  • Ensured compliance with company policies and government regulations through rigorous monitoring of processes and procedures.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Seed Production Division- GHANA COCOBOD

Administrative Officer
10.2015 - 08.2019

Job overview

  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.

Standard Chartered Bank Ghana

AML Compliance Investigator
10.2013 - 09.2015

Job overview

  • Conducted due diligence on new customers, reducing the potential risk of onboarding clients involved in illicit activities.
  • Prepared comprehensive reports for management detailing investigation findings, highlighting areas of concern and recommending corrective actions.
  • Assisted in the development of AML policies and procedures, ensuring regulatory compliance and minimizing financial crime exposure.
  • Provided guidance to junior investigators on complex cases, sharing knowledge and expertise while promoting professional growth among team members.
  • Evaluated effectiveness of implemented AML measures continuously, identifying areas for improvement and implementing changes as needed.
  • Performed periodic reviews of existing customer profiles, ensuring accuracy and completeness of data for ongoing risk assessment purposes.
  • Streamlined case review processes, increasing efficiency in identifying high-risk accounts and transactions.
  • Collaborated with cross-functional teams to implement effective AML training programs for employees across the organization.
  • Enhanced AML compliance by conducting thorough investigations and identifying suspicious activities.

Education

University of Ghana
Accra, Ghana

MBA from Human Resources Management
06.2019

University Overview

University of Ghana
Accra, Ghana

Bachelor of Arts from Geography And Resource Development
06.2012

University Overview

Dwamena Akenten Senior High School
Kumasi, Ghana

High School Diploma
07.2005

University Overview

Skills

  • Organizational Leadership
  • Meeting facilitation
  • Human Resources Management
  • Customer Service
  • File Organization
  • Relationship Building
  • Maintaining records
  • Strategic Planning
  • Client Relationship Building
  • People and Culture

Cooking

Cooking

Cooking is something I cannot do without. Family and friends visit me a lot  because there is always food in the house. 

Timeline

Senior Administrative Officer
Cocoa Marketing Company (Gh) Limited GHANA COCOBOD
08.2019 - 01.2024
Administrative Officer
Seed Production Division- GHANA COCOBOD
10.2015 - 08.2019
AML Compliance Investigator
Standard Chartered Bank Ghana
10.2013 - 09.2015
University of Ghana
MBA from Human Resources Management
University of Ghana
Bachelor of Arts from Geography And Resource Development
Dwamena Akenten Senior High School
High School Diploma

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JOANA ADUTWUMWAA