Joana Fernandez
Ft. Pierce,FL
Summary
Bilingual professional skilled in eligibility screening and insurance verification. Proven ability to provide exceptional customer service.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Medicaid Eligibility Advocate
HCA LAWNWOOD HOSPITAL
FORT PIERCE, FL
06.2018 - 02.2019
- Conducted eligibility screenings and assessed patient financial requirements to counsel patients on insurance benefits and co-payments. Liaised among patients, hospitals, and governmental agencies to support case management processes.
PATIENT REGISTRAR
PARALLON HCA HEALTHCARE
Ft. Pierce, Florida
05.2014 - 05.2018
- Collected and verified patient information for accuracy and completeness.
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
Bank Teller
PNC Bank
Ft. Pierce, Florida
03.2012 - 04.2014
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer accuracy through regular reconciliations and audits.
- Educated customers on banking products and services to enhance financial literacy.
Retail Associate
dds Discounts
Port Saint Lucie, Florida
12.2011 - 02.2012
- Operated cash register, processing transactions accurately and efficiently.
- Stocked shelves with products, ensuring proper placement and organization.
- Assisted customers in locating merchandise and answering inquiries.
Education
Some College (No Degree) -
KEISER UNIVERSITY
Port Saint Lucie, FLHigh School Diploma -
CERES HIGH SCHOOL
Ceres, CA06-2010
Skills
- Eligibility screening
- Insurance verification
- Bilingual communication
- Customer Service
- Stocker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medicaid Eligibility Advocate
HCA LAWNWOOD HOSPITAL
06.2018 - 02.2019
PATIENT REGISTRAR
PARALLON HCA HEALTHCARE
05.2014 - 05.2018
Bank Teller
PNC Bank
03.2012 - 04.2014
Retail Associate
dds Discounts
12.2011 - 02.2012
Some College (No Degree) -
KEISER UNIVERSITY
High School Diploma -
CERES HIGH SCHOOL