Joana Galindo
Neptune ,NJ
Overview
4
4
years of professional experience
Work History
Johnson's Restaurant Equipment
Cashier/Floor
Neptune City, NJ
11.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Hostess/runner/busser/expo
D'Arcys Tavern
06.2020 - 11.2023
- assisted servers during busy times, helping to expedite to go orders and maintain high levels of guest satisfaction throughout their meal.
- positive first impressions for guests through friendly greetings, professional attire
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Backed up servers by checking on tables and retrieving items for guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs
- Cross-trained to handle different restaurant roles, including kitchen, server, runner and to-go stations
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier/Sales Associate
PUMA
09.2021 - 03.2022
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback
- Set up new sales displays each week with fresh merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Education
Brookdale Community College
03.2024
High School Diploma -
Neptune High School
Neptune 06.2022
Skills
- Problem-Solving
- Customer Service
- Calm and Pleasant Demeanor
- Critical Thinking
- Cash register systems
- Guest Seating
- Stocking
- Time Management
- Patience and composure
- Strong Work Ethic
- Customer Requests
Languages
Spanish
Native or Bilingual
Timeline
Johnson's Restaurant Equipment
Cashier/Floor
11.2023 - Current
Cashier/Sales Associate
PUMA
09.2021 - 03.2022
Hostess/runner/busser/expo
D'Arcys Tavern
06.2020 - 11.2023
Education
Brookdale Community College
High School Diploma -
Neptune High School