Joana Garcia
Fort Wayne,IN
Summary
Demonstrates strong analytical abilities and interpersonal skills to drive results and improve operations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Program Specialist
Alpha Rae Personnel
04.2024 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Administrative Assistant
Alpha Rae Personnel
05.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Ashley Furniture Homestore
10.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Associate of Science - Computer Science And Programming
Ivy Tech Community College
Fort Wayne, IN05.2026
High School Diploma -
Leo Junior/Senior High School
Leo-cedarville, IN06.2022
Skills
Skill Development
Group and individual instruction
Performance Assessments
Process Improvements
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Alpha Rae Personnel
05.2024 - 08.2024
Program Specialist
Alpha Rae Personnel
04.2024 - Current
Receptionist
Ashley Furniture Homestore
10.2023 - 04.2024
Associate of Science - Computer Science And Programming
Ivy Tech Community College
High School Diploma -
Leo Junior/Senior High School
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