Joana Martis
Miami,FL
Summary
Dynamic professional with a proven track record at Schutz, enhancing productivity and team efficiency through innovative process improvements and effective task delegation. Skilled in sales strategies and relationship building, I excel in fast-paced environments, driving project delivery and achieving optimal results. My adaptability and problem-solving abilities contribute to meaningful customer engagements and repeat business.
Overview
3
3
years of professional experience
Work History
Assistant Associate
Schutz
03.2024 - 01.2025
- Boosted overall productivity by implementing new processes for task prioritization and delegation.
- Collaborated with various departments to ensure timely delivery of projects and optimal results.
- Enhanced team efficiency by streamlining administrative tasks and managing schedules.
- Assumed ownership of call from inception to resolution regardless of elapsed time to solution.
Sales Associate
Y-3
02.2023 - 03.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Assistant
Forever 21
03.2022 - 02.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Bath and Body Works
01.2022 - 02.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma - Computational Science
Miami High School
Miami05.2021
Skills
- Sales assistance
- Employee onboarding
- Document management
- Teamwork
- Data analytics
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Relationship building
- Self motivation
- Sales strategies
- Improvement plans
- Analytical skills
- Sales forecasting
- Calendar management
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Associate
Schutz
03.2024 - 01.2025
Sales Associate
Y-3
02.2023 - 03.2024
Sales Assistant
Forever 21
03.2022 - 02.2023
Sales Associate
Bath and Body Works
01.2022 - 02.2023
High School Diploma - Computational Science
Miami High School
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