Joana Murillo
Oxnard,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Kaiser Liaison
Grossman Imaging Centers
Oxnard, CA
02.2023 - Current
- Communicate directly with Kaiser facilities to promoted high customer satisfaction by resolving any problems.
- Take care of any and all incoming emails from Kaiser Providers/staff.
- Prioritize and organized tasks to efficiently accomplish service goals.
- Assist with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Submitted new system orders and completed related paperwork.
- Provided timely, courteous and knowledgeable responses to information requests.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Updated reports and daily logs for management use and permanent files.
Radiology Scheduler
Grossman Imaging Centers
Oxnard, CA
07.2021 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Scheduled and confirmed appointments.
Customer Service Representative
Anthem Blue Cross
Oxnard, CA
02.2022 - 06.2022
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Navigated through multiple online systems to obtain documentation.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Patient Representative
Change Healthcare
Thousand Oaks, CA
11.2019 - 03.2021
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Scheduled and confirmed appointments.
Sales Representative
Metro by T-Mobile
Oxnard, CA
03.2018 - 12.2018
- Generated new sales leads through cold calling and networking activities.
- Assisted new and existing customers, troubleshooting and resolving customer concerns.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Answered product questions with up- to-date knowledge of ales and promotions.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Sandwich Artist
SUBWAY®Restaurants
Oxnard, CA
12.2015 - 03.2017
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06-2015
Skills
- Technical Knowledge
- Evaluation Capabilities
- Multidisciplinary Collaboration
- Community Outreach
- High-Pressure Environments
- Issue Resolution
- Patient Scheduling
- Task Prioritization
- Inbound and Outbound Calling
Languages
Spanish
Native/ Bilingual
Timeline
Kaiser Liaison
Grossman Imaging Centers
02.2023 - Current
Customer Service Representative
Anthem Blue Cross
02.2022 - 06.2022
Radiology Scheduler
Grossman Imaging Centers
07.2021 - Current
Patient Representative
Change Healthcare
11.2019 - 03.2021
Sales Representative
Metro by T-Mobile
03.2018 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
12.2015 - 03.2017
High School Diploma -
Pacifica High School
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