Summary
Overview
Work History
Education
Skills
Timeline
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Collito Powell

5 Brookline Street Apt 3,MA

Summary

My mantra, inspired by Abraham Lincoln is "whatever you are, be a good one". I am a reliable professional with diverse skills who is ready to take on the challenges of the work place, using problem-solving and task prioritization skills to help team succeed.

Overview

8
8
years of professional experience

Work History

Delivery Station Liaison

Amazon
01.2024 - Current
  • Created positive public relations with customers by making outbound calls and sending emails to resolve delivery issues. Included but not limited to updating addresses, correcting geo-pins, adding building access codes
  • Providing constructive feedback from customer's perspective to delivery station leadership in order to improve business efficiency
  • Coordinate with delivery service providers and drivers to ensure successful delivery re-attempts
  • Build and maintain positive relationship with delivery station staff in order to get urgent packages delivered within a swift timeframe
  • Created and implemented training material to train peers on job roles, business policies and industry best practices for successful calls and great customer service

Coffee Vendor

Student Coffee And Vending
01.2021 - 03.2023
  • Met supply demands by accurately forecasting stock requirements.
  • Met contract terms consistently by managing logistics, deliveries and maintaining machines.
  • Increased business by marketing new coffee brands directly to customers and ensuring that they received their favorites.
  • Maintained well-organized and useful storage system for supplies.

Technical Support Representative

Conduent Solutions
10.2018 - 11.2020
  • Guided customers through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Diagnosed and resolved technical hardware and software issues.
  • Met performance targets by guiding chats with excellent communication skills and decisive approach.

Jamaican Diaspora Liaison

The Jamaican Diaspora
06.2016 - 09.2018
  • Assistant to the Diaspora Advisory Board Member for West/Mid-west USA
  • Project Coordinator for the Jamaican Diaspora Agricultural Task Force
  • Media Analyst for Weekly Live Facebook Diaspora Show
  • Managed West/Mid-west USA diaspora's Social Media pages
  • Liaison officer between Diaspora representatives and local project organizers

Education

Bachelor of Arts - Government (Migrated Before Completion*)

University of The West Indies
Kingston, Jamaica
10.2020

High School Diploma -

Munro College
St. Elizabeth, Jamaica
06.2015

Skills

  • Assessment capabilities
  • Representative experience
  • Technical knowledge
  • Project Coordinator
  • Delivery Management
  • Customer Needs Assessment and Technical Troubleshooting
  • Liaison skills across different departments
  • Microsoft Office Suite, Quip and Teams Versatile
  • Critical Thinker
  • Course Development and Material Presentation

Timeline

Delivery Station Liaison

Amazon
01.2024 - Current

Coffee Vendor

Student Coffee And Vending
01.2021 - 03.2023

Technical Support Representative

Conduent Solutions
10.2018 - 11.2020

Jamaican Diaspora Liaison

The Jamaican Diaspora
06.2016 - 09.2018

Bachelor of Arts - Government (Migrated Before Completion*)

University of The West Indies

High School Diploma -

Munro College

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Collito Powell