Cecilia Preciado
Oklahoma City
Summary
Results-driven and customer-obsessed leader with over two years of experience at Amazon, currently serving as a Delivery Station Liaison. Proven ability to lead teams, solve complex operational problems, and drive process improvements. Passionate about fostering a high-performance culture while delivering exceptional customer experiences. Adept at balancing efficiency, safety, and team engagement in fast-paced logistics environments.
Overview
9
9
years of professional experience
Work History
Delivery Station Liaison
Amazon.com
10.2024 - Current
- Communicating with customers directly via phone and email
- Providing on-site localized customer service to enable effective real-time investigation of delivery issues, ensuring at least 75% DSR with reattempted deliveries
- Working cross-functionally with warehouse and logistics teams to resolve delivery concerns
- Working autonomously, making complex analytical decisions with little or no guidance
Amazon Delivery Associate
Amazon.com
09.2023 - Current
- Stowed incoming packages, picked routes, staged delivery carts, assisted drivers, and resolved processing issues
- An active member of the Amazon Safety Committee, contributing to a safer workplace
- Supported two peak operations at DOK4 delivery station
- Cross-trained in every function in cycle 1 and pick and stage
AC Unit Wiring Technician
Johnson Controls
06.2023 - 09.2023
- Wired AC units on an assembly line and prepared them for testing
Security Patrol Officer
Signal Security
03.2023 - 05.2023
- Conducted site patrols and responded to property alerts, primarily at apartment complexes
- Filed detailed reports on observations
Security Officer
GardaWorld Security Services
12.2022 - 04.2023
- Patrolled the UO library, assisted patrons, monitored security cameras, and coordinated with OUPD on incidents
Forklift Operator
DHL
07.2022 - 11.2022
- Managed inventory consolidation and cycle counts using RF scanners and various MHE
Security Officer
GardaWorld Security Services
10.2021 - 07.2022
- Led shifts at a warehouse site, trained new hires, and compiled daily logs for the regional supervisor
Amazon Fulfillment Associate
Amazon.com
09.2019 - 07.2020
- Held critical roles such as problem solver, jam clearer, and process guide
- Assisted process assistants in role assignments, cleared line jams, and resolved processing issues
- Supported one peak operation at SMF3
Commercial Janitorial Cleaner
Andrew's Janitorial Services
08.2016 - 08.2019
- Maintained cleanliness of commercial office buildings with minimal supervision
Education
Bachelor of Arts - Psychology
California State University
Sacramento, CA05.2021
Skills
- Microsoft Office/Warehouse Management Systems
- Problem-solving
- Communication
- Logistics and fulfillment
- Team collaboration
- Inventory management
- Customer service
- Bilingual
- Analytical decision-making
Awards
- Dean's Honor List, 12/01/16, Achieve term GPA of 3.0 or higher after completing a minimum of 12 letter-graded units.
- Dean's Honor List, 05/01/19
- Dean's Honor List, 05/01/21
Groups
- Phi Kappa Phi Honor Society, 04/01/21, Present, The Honor Society of Phi Kappa Phi is an honor society established in 1897 to recognize and encourage superior scholarship without restriction as to area of study and to promote the 'unity and democracy of education'.
- Shriner's Hospitals for Children Volunteer, 01/01/19, 09/01/19
Languages
Spanish
Native or Bilingual
Timeline
Delivery Station Liaison
Amazon.com
10.2024 - Current
Amazon Delivery Associate
Amazon.com
09.2023 - Current
AC Unit Wiring Technician
Johnson Controls
06.2023 - 09.2023
Security Patrol Officer
Signal Security
03.2023 - 05.2023
Security Officer
GardaWorld Security Services
12.2022 - 04.2023
Forklift Operator
DHL
07.2022 - 11.2022
Security Officer
GardaWorld Security Services
10.2021 - 07.2022
Amazon Fulfillment Associate
Amazon.com
09.2019 - 07.2020
Commercial Janitorial Cleaner
Andrew's Janitorial Services
08.2016 - 08.2019
Bachelor of Arts - Psychology
California State University
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