Joliyana Riddick
NEWNAN,GA
Summary
Results-driven Hospitality student with 3+ years of event planning experience and a strong customer service background. Versed in coordinating reservations and promoting customer satisfaction. Eager to further develop and expand knowledge and experience in the Hospitality industry.
Overview
6
6
years of professional experience
Work History
Delivery Station Liaison
Amazon
Fairburn, GA - Georgia
10.2020 - Current
- Captain team by monitoring daily metrics and coaching team to reach delivery success goals
- Drive Amazon's mission of being Earth's most customer-centric company by utilizing problem-solving skills to assist customers with delivery related issues.
- Verify daily deliveries against shipping instructions before delivering to customers.
- Coordinate routes to meet customer delivery expectations and needs.
- Communicate with managers, team members, third party couriers, and other departments to meet weekly metric goals for service level and delivery success.
- Produce weekly newsletter to communicate job-related changes, metric standings, as well as needs for improvement to team.
Guest Experience Ambassador
Compass Group
Atlanta , GA
01.2022 - Current
- Prepare and manage meeting spaces at the Coca-Cola Company headquarters in downtown Atlanta.
- Deliver excellent service by greeting guests upon arrival, escorting them to their respective meeting rooms, and anticipating guests' needs.
- Assist with basic A/V needs.
- Ensure cleanliness and upkeep of the campus buildings.
Resident Concierge
Valet Living
Atlanta, GA
07.2020 - 10.2020
- Delivered high levels of service to a luxury skyrise apartment building by welcoming residents, prospective residents, vendors, contractors and community staff.
- Assisted residents with requests related to their community amenities.
- Responded to resident emergencies in a prompt and efficient manner in accordance with established procedures.
- Built relationships to client residents and community staff.
- Managed amenity schedule and maintained a daily log of building activities.
Executive Director - Spotlight Programs Board
Georgia State University
Atlanta, GA - Georgia
05.2018 - 04.2020
- Hired, trained, and managed a board of nine directors to plan and execute over 100 events and programs for Georgia State University students.
- Oversaw all board activities, including event planning, marketing and promotion, social media presence, and organization membership.
- Utilized booking and reservation systems and completed vendor contracts as part of event planning process.
- Managed a budget of $110,000 to coordinate speaking engagements featuring prominent individuals, such as CNN journalist Don Lemon and entertainer Killer Mike, and to foster collaboration on campus by funding and providing resources to smaller campus organizations.
- Received the 2019 Board of Excellence from the National Association for Campus Activities.
Sales Associate
Kohl’s
Newnan, GA
07.2016 - 10.2018
- Assisted customers with point of sale transactions.
- Promoted Kohl’s credit card benefits to assist team in meeting daily credit application goals.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Associate of Arts - Hospitality Management
Seminole State College of Florida
Sanford, FL08.2022
Skills
- Event Planning and Management
- Meeting Organization
- Administrative Skills
- Microsoft Office
- Customer Service
- Reservations Management
- Team building
- Problem-solving
Timeline
Guest Experience Ambassador
Compass Group
01.2022 - Current
Delivery Station Liaison
Amazon
10.2020 - Current
Resident Concierge
Valet Living
07.2020 - 10.2020
Executive Director - Spotlight Programs Board
Georgia State University
05.2018 - 04.2020
Sales Associate
Kohl’s
07.2016 - 10.2018
Associate of Arts - Hospitality Management
Seminole State College of Florida