ABDULRAMAN ABDULGANIU
Boynton Beach,FL
Summary
Motivated and detail-oriented Finance graduate seeking an entry-level position where I can apply analytical and financial modeling skills to support data-driven decision-making and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Delivery Station Liaison
Amazon
Amazon (AMZL) | Deerfield Beach, FL
2025 - Current
- Act as the primary point of contact between customers, drivers, and operations teams to resolve delivery issues and ensure timely package resolution.
- Investigate and resolve delivery exceptions including missing packages, damaged items, incorrect deliveries, and delayed shipments.
- Communicate professionally with customers via phone, email, and chat to provide real-time updates and solutions, maintaining high customer satisfaction.
- Partner with Operations Managers, Process Assistants, and Driver Support teams to reduce Repeat Defect Rate (RDR) and improve delivery success rates.
- Document cases accurately and escalate high-impact issues following Amazon standard operating procedures (SOPs).
- Consistently meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
LEARNING AMBASSADOR
Amazon
Deerfield Beach, Florida
01.2024 - 09.2025
- Assisting Area Managers and Process Assistant in all warehouse operations, including inbound and outbound.
- Assessing feedback to improve performance.
- Engaging workforce to promote a safe and productive environment.
- Leading and developing large team of 30+ associates.
- Providing full integrity when Process Assistants are not present.
- Training and counseling associates to develop high performance.
- Driving daily scan compliance from 99.60% to 99.85% and above.
- AMZL, DVB4-DS | Deerfield Beach, Florida
LEARNING AMBASSADOR
Amazon
Deerfield Beach, Florida
01.2024 - 09.2025
- Assisting Area Managers and Process Assistant in all warehouse operations, including inbound and outbound.
- Assessing feedback to improve performance.
- Engaging workforce to promote a safe and productive environment.
- Leading and developing large team of 30+ associates.
- Providing full integrity when Process Assistants are not present.
- Training and counseling associates to develop high performance.
- Driving daily scan compliance from 99.60% to 99.85% and above.
- AMZL, DVB4-DS | Deerfield Beach, Florida
LIFE INSURANCE AGENT
Symmetry Financial Group
01.2023 - 02.2024
- Conducted thorough assessments of clients' financial goals and insurance needs.
- Recommended suitable life insurance products tailored to meet their individual objectives.
- Identified and assessed customers' needs to achieve satisfaction.
LIFE INSURANCE AGENT
Symmetry Financial Group
01.2023 - 02.2024
- Conducted thorough assessments of clients' financial goals and insurance needs.
- Recommended suitable life insurance products tailored to meet their individual objectives.
- Identified and assessed customers' needs to achieve satisfaction.
NYSC INTERN
Smart Attendance Management Solution
07.2018 - 08.2019
- Analyzed company's monthly financial statements to identify trends and variances, supporting management in budgeting decisions.
- Assisted in preparing financial reports, including profit and loss statements, balance sheets, and cash flow projections.
- Maintained accurate records of accounts payable and receivable using Microsoft Excel and QuickBooks.
- Supported internal audit preparations by organizing financial documentation and transaction logs.
- Collaborated with the accounting team to track departmental spending, reducing unnecessary costs by 5%.
- SAMS
NYSC INTERN
Smart Attendance Management Solution
07.2018 - 08.2019
- Analyzed company's monthly financial statements to identify trends and variances, supporting management in budgeting decisions.
- Assisted in preparing financial reports, including profit and loss statements, balance sheets, and cash flow projections.
- Maintained accurate records of accounts payable and receivable using Microsoft Excel and QuickBooks.
- Supported internal audit preparations by organizing financial documentation and transaction logs.
- Collaborated with the accounting team to track departmental spending, reducing unnecessary costs by 5%.
- SAMS
Education
MASTER'S - BUSNESS ADMINISTRATION
Lynn University
01.2021
Bachelor of Science - Finance
University of Lagos (UNILAG)
Lagos, Nigeria01.2017
Skills
- Strong Team-Building
- Decision-Making & Problem Solving
- MS Office (Word, Excel, PowerPoint)
- Inventory Planning and Management
- Time Management
- Safety Standards
Timeline
LEARNING AMBASSADOR
Amazon
01.2024 - 09.2025
LEARNING AMBASSADOR
Amazon
01.2024 - 09.2025
LIFE INSURANCE AGENT
Symmetry Financial Group
01.2023 - 02.2024
LIFE INSURANCE AGENT
Symmetry Financial Group
01.2023 - 02.2024
NYSC INTERN
Smart Attendance Management Solution
07.2018 - 08.2019
NYSC INTERN
Smart Attendance Management Solution
07.2018 - 08.2019
MASTER'S - BUSNESS ADMINISTRATION
Lynn University
Bachelor of Science - Finance
University of Lagos (UNILAG)
Delivery Station Liaison
Amazon
2025 - Current