Joana Orellana

• Educated patients and families on treatment plans, side effects, and self-care instructions, enhancing understanding and adherence to care protocols.
• Addressed concerns and answered questions, providing thorough explanations of treatment procedures to ensure patient comprehension and comfort.
• Provided emotional support to patients and families facing cancer diagnosis and treatment challenges, fostering a compassionate care environment.
• Document detailed and accurate patient records, ensuring timely documentation of all relevant information related to the patients' care.

Administer.

• -Pulmonary function testing
• -Allergy injections (immunotherapy)
• -Vaccinations (Flu, Tdap, Shingles, steroids...etc)
• -Emergency medications as ordered (Epinephrine, Diphenhydramine…)
• Provide support to staff through communication regarding procedures, medications, or other concerns
• Reinforce the importance of teaching and handling triage calls as well as documenting accurately in Athena system
• Assist in medical food/medication challenges and minor in-office procedures
• Handle post op care
• Obtain pre-authorizations from insurance carriers for patient medications, review denial reasons and advocate for patients while obtaining approval/denial letters, informing providers of results and providing appeal services
• Refilling patient medications, filling out FMLA and school forms for patients
• Record medical history and vitals through Athena electronic system
• Monitor patients for signs of anaphylaxis
• Assist physicians

• Collaborated closely with the nurse manager to oversee daily clinic operations and ensure efficient workflow
• Acted as a liaison between providers, management, and clinical staff to support clear communication
• Assisted in staff scheduling, coverage coordination, and delegation of daily assignments
• Addressed staff and patient concerns
• Facilitated team meetings and communicated updates, policy changes and protocols

• G-Tube and Trach Experience in pediatrics
• Assist patients in day-to-day activities like bathing, dressing, general grooming, and feeding
• Transport patients to and from school
• Collect and evaluate patient data throughout the shift
• Administer patient medications and check vitals
• Provide supervision of OT/PT and ABA services.