Mirella Cortez
Baldwin Park,CA
Summary
To obtain a position in a health care center where I can expand my knowledge and assist in all professional interaction through physicians’ offices, hospitals and other providers and facilities.
Overview
19
19
years of professional experience
Work History
Radiation Oncology-Manager
The Oncology Institute
08.2022 - Current
- Responsible for the overall organization, operation, planning, and management of services provided in the Radiation Oncology Department
- Achieved high levels of employee retention through effective leadership strategies that prioritized job satisfaction and career progression opportunities.
- Improved patient care quality by implementing cutting-edge radiation oncology techniques and technologies.
- Coordinated continuing education opportunities for staff members, fostering an environment of constant learning and development within the department.
- Implemented data-driven decision-making processes to identify areas for improvement and drive actionable change.
- Championed patient safety measures, instituting stringent protocols to minimize risk during treatments.
Intake Coordinator-Manager
asap home health providers inc.
11.2021 - 08.2022
- Responsible for processing home health referrals in an accurate, timely manner including accurately completing data input and patient information as listed on referral
- Ensure eligibility verification was completed upon every referral received and ensured to obtain referral from insurance as needed
- Verified and confirmed all patient demographics and coordinated all homecare delegated to nursing and therapists to provide care
- Triaged all incoming calls from patients, ensured to address all patient needs and delegate accordingly
Inpatient Coordinator-Manager
regal medical group
12.2019 - 11.2021
- Oversee the inpatient coordinators for Orange County and Covina area
- Support our after-hours coordinator and provide support to our Case Management Department by processing all inpatient admissions, verifying eligibility, benefits, co-pays, and assigned case manager accordingly
- Ensured utilization of in-network/contracted providers and vendors were being used for referrals
- Worked with the case manager to coordinate all discharge planning to SNF’s, DME, Home Health’s, and transportation, ensured to provide authorizations
- Ensured all documentation was being completed on every patient through all electronic, telephonic, or written communication
- Assisted patients with coordinating all post-discharge appointments to PCP’s, specialists, and any diagnostic studies
Inpatient Coordinator-Supervisor
regal medical group
11.2017 - 12.2019
- Provided support for the Case Management Department by processing all inpatient admissions, verifying eligibility, benefits, co-pays, and assigned case manager accordingly
- Ensured utilization of in-network/contracted providers and vendors were being used for referrals
- Worked with the case manager to coordinate all discharge planning to SNF’s, DME, Home Health’s, and transportation, ensured to provide authorizations
- Ensured all documentation was being completed on every patient through all electronic, telephonic, or written communication
- Assisted patients with coordinating all post-discharge appointments to PCP’s, specialists, and any diagnostic studies
Lead Inpatient Coordinator
regal medical group
11.2012 - 11.2017
- Provided support for the Case Management Department by processing all inpatient admissions, verifying eligibility, benefits, co-pays, and assigned case manager accordingly
- Ensured utilization of in-network/contracted providers and vendors were being used for referrals
- Worked with the case manager to coordinate all discharge planning to SNF’s, DME, Home Health’s, and transportation, ensured to provide authorizations
- Ensured all documentation was being completed on every patient through all electronic, telephonic, or written communication
- Assisted patients with coordinating all post-discharge appointments to PCP’s, specialists, and any diagnostic studies
Inpatient Coordinator-Supervisor
regal medical group
08.2011 - 11.2012
- Provided support for the Case Management Department by processing all inpatient admissions, verifying eligibility, benefits, co-pays, and assigned case manager accordingly
- Ensured utilization of in-network/contracted providers and vendors were being used for referrals
- Worked with the case manager to coordinate all discharge planning to SNF’s, DME, Home Health’s, and transportation, ensured to provide authorizations
- Ensured all documentation was being completed on every patient through all electronic, telephonic, or written communication
- Assisted patients with coordinating all post-discharge appointments to PCP’s, specialists, and any diagnostic studies
Receptionist
Greater covina medical group
08.2005 - 08.2011
- Greet members and direct them to appropriate departments
- Answer multiple phone lines and direct calls and take message as needed
- Assist various depts with checking status on pending/approved authorization
- Providing update to providers regarding pending claims
- Assist with front-office duties in a fast-pace medical group environment
Education
Certification - MEDICAL ASSISTANT
Baldwin Park Adult And Community Education
Baldwin Park, CA08.2005
High School Diploma -
Sierra Visit High School
Baldwin Park, CA06.2003
Skills
- Microsoft Word
- Microsoft Excel
- 70 WPM
- Customer Service
- Knowledge of medical terminology
- Understanding of HMO and Medicare
- Bilingual - Spanish Speaking
- Leadership Skills
- Organization Skills
- Dependable
- Strong and ethical medical judgement
- EZ-Cap
Timeline
Radiation Oncology-Manager
The Oncology Institute
08.2022 - Current
Intake Coordinator-Manager
asap home health providers inc.
11.2021 - 08.2022
Inpatient Coordinator-Manager
regal medical group
12.2019 - 11.2021
Inpatient Coordinator-Supervisor
regal medical group
11.2017 - 12.2019
Lead Inpatient Coordinator
regal medical group
11.2012 - 11.2017
Inpatient Coordinator-Supervisor
regal medical group
08.2011 - 11.2012
Receptionist
Greater covina medical group
08.2005 - 08.2011
Certification - MEDICAL ASSISTANT
Baldwin Park Adult And Community Education
High School Diploma -
Sierra Visit High School
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