Joana Perez
Goleta,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Dinning Supervisor
UCSB Dinning
09.2022 - Current
- Trained and created a welcoming environment to the new hires.
- Implemented regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
- Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
- Streamlined operations by implementing effective scheduling for staff, ensuring adequate coverage during peak hours.
- Increased employee retention by fostering a positive work environment and providing consistent feedback on performance.
Retail Sales Associate Worker
Small Business Administration
06.2021 - 09.2021
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Handled cash transactions accurately, ensuring proper handling of currency.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2025
High School Diploma -
Pacifica High School
Oxnard, CA06.2021
Skills
- Logo Design
- Digital Design
- Performance Optimization
- Project Management Abilities
- Python Programming
- Staff Monitoring
Accomplishments
2021 - Year PROPEL Award: A four-year scholarship provided to high-achieving low low-income, and first-generation undergraduate students within the Division of Social Sciences.
Affiliations
- Academic Organizations- Los Ingenieros
Languages
Spanish
Native or Bilingual
Timeline
Dinning Supervisor
UCSB Dinning
09.2022 - Current
Retail Sales Associate Worker
Small Business Administration
06.2021 - 09.2021
Bachelor of Arts - Sociology
University of California, Santa Barbara
High School Diploma -
Pacifica High School