Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Baby-Love Massaquoi

Bronx,NY

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for individual client. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

7
7
years of professional experience

Work History

Case Manager/work Coach

SDF, Unit For Financial Assistance
01.2019 - Current

As a combined CM/work coach, work as part of the support team on a dynamic unit that supports people with addiction and co-morbidity. The staff offers flexible support to people who are at risk of losing their home due to substance abuse, or alternatively are in need of training, support and motivational work (MI) to manage to maintain drug freedom/sobriety and work towards set goals to manage an independent housing and employment/self-sufficiency.

Work on assignments in the dependency section based on work plans and assignments designed together with clients. The work sometimes involves working alone in socially vulnerable environments.

The working life-oriented effort includes, in consultation and cooperation with the client/social secretary at the Unit for Financial Assistance and Dependency Issues, drawing up a work plan with the aim of mapping and investigating the client's opportunities and abilities to get into employment, practice, work or studies. The work includes cooperation/collaboration with various relevant authorities in areas such as the employment service, various workplaces, job fairs, addiction care, psychiatry, probation, health care, the insurance fund, etc. The working method is based on Supported employment and Case Management.

Case Management Assistant

Stockholm Municipality
04.2017 - 02.2019

Work together with the client, identify problems and alternatives to the current life situation (motivational treatment).
Together with the individual and the rest of the team, develop a joint rehabilitation plan with the aim of reaching or approaching work or studies.
To ensure that the established plan is anchored with the relevant authorities/care providers.
To support the individual based on agreed planning, until another party/assistance/support is taken over.
To participate in team meetings and have individual contact with the individual.
To provide information to the Coordinator regarding the follow-up of cases in the association's follow-up system.

Support Assistant

Sesam Homes For Care Of Children
09.2015 - 04.2017

Provided clients with emotional support and companionship.

Promote good behaviors by using positive reinforcement methods.

Instruct children in health and personal habits involving eating, resting and hygiene habits.

Maintained clean and well-organized environment for client happiness and Provided clients with emotional support and companionship.

Promote good behaviors by using positive reinforcement methods.

Instruct children in health and personal habits involving eating, resting and hygiene habits.

Maintained clean and well-organized environment for client happiness and safety.

Assisted clients with bathing, dressing and incontinence care.

Helped clients stay happy and healthy by providing mental and emotional support.

Improved patient outlook and daily living through compassionate care.

Assist with client personal care needs to foster independence and well-being.

Tracked and reported clients' progress based on observations and conversations.

Managed patient transportation and appointment scheduling.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Document care provided and submit notes to supervisor.

Aid with mobility and independence for disabled individuals and continually monitored safety.



Education

Master of Science - Social Work

Umeå University
Sweden
06.2022

Bachelor of Arts - Ethnology

Södertörns University
Stockholm
06.2019

Bachelor of Science - Political Science

Linneaus University
Växjö, Sweden
06.2019

Skills

Report Preparation

Research and Analytical Skills

Meticulous Attention to Detail

Schedule Management

Multitasking and Time Management

Task Prioritization

Strong Organizational Skills

Ease with Computers and Technology

Professional and Courteous

Confidentiality and Data Protection

Judgment and Decision Making

Microsoft Office

Document and File Management

Critical Thinking

Relationship Building

Fast Learner

Timeline

Case Manager/work Coach

SDF, Unit For Financial Assistance
01.2019 - Current

Case Management Assistant

Stockholm Municipality
04.2017 - 02.2019

Support Assistant

Sesam Homes For Care Of Children
09.2015 - 04.2017

Master of Science - Social Work

Umeå University

Bachelor of Arts - Ethnology

Södertörns University

Bachelor of Science - Political Science

Linneaus University
Joan Baby-Love Massaquoi