Joane Amazan

• Supervise sales and returns operations and customer service
• Assisted in training new staff on operational procedures
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Answer customers questions about products, prices, availability, products uses and credit terms, estimated or quotes prices
• Maximized profitability with strategic techniques during one-on-one interactions with clients at the point of purchase
• Recruited, trained and supervised retail staff on sales procedures and operations
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
• Processed customer orders quickly to prevent long queues
• Set sales targets
• and motivated staff to achieve established goals

2016-2022 Collections Manager

• Request payment by phone, mail and person, negotiate payment terms, monitor the processing of customer and supplier invoices
• Established strong relationships with customers, foresting open communication channels for effective debt resolution
• Provide exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values

• Assisting with planning, preparation and organization of events
• Receiving and directing guests to their seats
• Answering questions and addressing concerns of guests in charming, polite manner
• Ensuring that the event space is clean prior to and after the event
• Participated in team meeting and training sessions