Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
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Shahbaz Khan

Jamaica,NY

Summary

Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 20 years of progressive experience in aviation industry. Skilled Airport Operations Supervisor well-versed in handling all needs for busy airports. Adept at coordinating tenants, personnel, and projects to keep daily operations smooth and efficient.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Airport Operation Supervisor

Jet Blue Airways
11.2007 - Current
  • Managed daily operations and coordinated with ground staff to ensure efficient airport operations
  • Supervised safety protocols and security measures for airport activities
  • Implemented strategies to streamline passenger services and enhance customer experience
  • Maintained compliance with aviation regulations and enforced strict adherence to airport policies.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to encourage continuous improvement in their job roles.
  • Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
  • Maintained excellent communication channels among various departments, fostering a collaborative work environment that promoted efficiency across all airport functions.
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
  • Implemented training programs for staff members to enhance professional development and maintain up-to-date knowledge of industry best practices.
  • Ensured optimal utilization of airport resources, managing equipment maintenance schedules to minimize downtime.
  • Provided announcements to passengers to explain baggage procedures.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.

CSR Ticket/Gate/BSO (Customer Service Rep)

American West Airline
05.2003 - 10.2007
  • Managed and resolved customer complaints and inquiries in a timely and professional manner
  • Assisted passengers with boarding procedures and ensured a seamless experience
  • Provided exceptional customer service and assistance to travelers with special needs
  • Collaborated with team members to optimize gate operations and passenger flow.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Provided primary customer support to internal and external customers.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently

Education

College of Aeronautic (Vaughn College)
Flushing, NY
05.2005

Skills

  • Leadership
  • Problem-solving
  • Communication
  • Certified MS Word, Outlook, Power Point, Excel, Knowledge of Multimedia and Internet
  • Bilingual (Urdu, English, Hindi, Punjabi, Arabic)
  • Conflict Resolution Strategies
  • Safety oversight
  • Maintenance Scheduling
  • Staff Training and Development
  • Training leadership
  • Project Coordination
  • Emergency Response

Personal Information

  • Date of Birth: 11/27/77
  • Nationality: US Citizen

Certification

  • Certified Jetbridge, CRO, GSC

Languages

English
Full Professional
Urdu
Full Professional
Arabic
Professional Working
Hindi
Full Professional
Spanish
Limited Working

Timeline

Airport Operation Supervisor

Jet Blue Airways
11.2007 - Current

CSR Ticket/Gate/BSO (Customer Service Rep)

American West Airline
05.2003 - 10.2007

College of Aeronautic (Vaughn College)

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Shahbaz Khan