Jo'Ani Wells
Valdosta,GA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
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Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot
Valdosta, GA
06.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
CSR
CDK Global
Valdosta, GA
03.2021 - 05.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Shoe Carnival
Valdosta, GA
07.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Wendy's
Valdosta, GA
02.2019 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
College Credits Earned - Culinary Arts
Wiregrass Georgia Technical College
Valdosta, GA05.2020
Associates Degree - Early Childhood Education -
Georgia Military College
Valdosta, GA05.2020
High School Diploma -
Valdosta High School
Valdosta, GA05.2019
Skills
- Hardworking
- Dedicated
- Dependable
- Trustworthy
- Team Oriented
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Employee Training
- Adaptability and Dependability
- Punctuality
- Team Leadership
- Verbal/written communication
- Training and coaching
- Flexible Schedule
Awards
- 110 % Award
- 2016
- 2017
- 2018
- 2019
- Outstanding Dancer
- Junior Of the Year, 2018
- Senior Award, 2019
- Employee of the Month
- September
- October
- 2020
Volunteer Experience
Latoya's School of Dance, Dance Teacher, 06/01/18, 06/01/18
Timeline
Head Cashier
The Home Depot
06.2021 - Current
CSR
CDK Global
03.2021 - 05.2021
Cashier
Shoe Carnival
07.2020 - 02.2021
Crew Member
Wendy's
02.2019 - 04.2019
College Credits Earned - Culinary Arts
Wiregrass Georgia Technical College
Associates Degree - Early Childhood Education -
Georgia Military College
High School Diploma -
Valdosta High School