Joanie Minor

• Educated customers on products to maximize benefits.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in salon.
• Worked closely with shift manager to solve problems and handle customer concerns.

Assisted the stylist with shampooing clients.

Assisted with placing clients underneath the dryers.

Removed rods/ rollers from roller sets.

Maintained a properly stocked area.

Washed and dried towels and folded them for clients and stylists.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Monitored current trends to understand fashions and better serve customer needs.
• Processed payments, entering sales in register for prompt customer service.
• Suggested treatments and styles to suit customer appearance and fashion choices.