Millie Febles
Worcester,MA
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
27
27
years of professional experience
Work History
Hairs Salon Owner/ Professional Hair Stylist
Self Employed Services
04.2014 - 10.2021
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Bilingual Interpreter
Self-employeed
01.2019 - 05.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided language translation and customer service skills to clients in [Type] business sectors.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Offered language instruction to help clients improve language skills.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
Education
Associate of Arts - Business
Quinsigamond College
Massachusetts05.1990
Skills
- Networking Expertise
- Hair Conditioning and Styling
- Texturizing Services
- Innovative Hairstyling Techniques
- Razor Cutting Expertise
- Special Occasion Styling
- Highlights and Lowlights
- Maintaining Clean Work Areas
- Arranging Items for Photo Shoots
- Sales Expertise
- Customer Consultations
- Cosmetology Principles Knowledge
- Props Expertise
- Film and Television Makeup
- Social Media Platforms
- Workflow Efficiency
- Color Application
- Special Effects
- Customer Experience
- Special Occasion Makeup Application
- Shoot Arrangements
- Instrument Sanitizing
- Marketing Understanding
- Beauty Show Participant
- Work Station Cleaning
- Scalp Massages
- Staff Management
- Outstanding Customer Service
- Professional Relationships
- Beauty Transformations
- Knowledge of Color Space Theory
- Skintone Management
- Color Principles
- POS Terminal Operation
- Follow Fashion Trends
- Home Styling
- Build Customer Relationships
- Business Management
- Outstanding Client Retention
- Desktop and Laptop Computers
- Hair Maintenance Expertise
- Color Correcting
- Women's Haircuts
- Service Promotions
- Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Interpreter
Self-employeed
01.2019 - 05.2021
Hairs Salon Owner/ Professional Hair Stylist
Self Employed Services
04.2014 - 10.2021
Associate of Arts - Business
Quinsigamond College