Joanie Rios
Paterson
Summary
Detail-oriented professional specializing in school operations and customer service. Proven ability to manage office tasks, assist with project coordination, and facilitate effective communication, contributing to a positive school environment and operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Campus Aide
Community Charter School of Paterson
Paterson
01.2022 - Current
- Monitored students in transitions
- Support with attendance outreach to families
- Assisted Director of School Operations with projects and events
- Executed administrative tasks to enhance efficiency of school operations.
- Managed school building aesthetics
- Supported with main office coverage when staff were out
- Assisted IT with student device set up and device shipment
Administrative Assistant
HD Water
Paterson
02.2021 - 01.2022
- Coordinated quality testing appointments to align with customer needs and preferences.
- Provided customer service by scheduling water quality testing appointments and communicating test results.
- Guided customers through each step of the process to ensure understanding of our services.
Server
California Pizza Kitchen
01.2019 - 01.2020
- Delivered excellent table service by promptly taking orders, serving food and beverages, and ensuring overall guest satisfaction
- Delivered exceptional customer service, enhancing guest experience and satisfaction
- Managed table turnover by serving and clearing promptly for new customers, optimizing dining flow
- Recommended menu items and upsold specials to enhance the dining experience
- Provided detailed menu knowledge, including ingredient information and allergy considerations, to assist guests in informed decision-making
- Set dining areas with attention to detail, ensuring an inviting atmosphere for guests upon arrival
- Collaborated with team to stay up to date with daily specials, menu updates, and reservations
Server
Zin Burger
01.2017 - 01.2018
- Delivered excellent table service by promptly taking orders, serving food and beverages, and ensuring overall guest satisfaction
- Delivered quality customer service that fostered repeat business and positive guest experiences
- Recommended menu items and upsold specials, contributing to increased sales and enhanced guest satisfaction
- Provided detailed menu knowledge, including ingredient information and allergy considerations, to assist guests in informed decision-making
- Served and cleared tables efficiently to maintain smooth service flow for incoming guests
- Prepared dining areas by setting tables with linens, silverware, and glassware to ensure readiness for service
- Collaborated with team to stay up to date with daily specials, menu updates, and reservations
Cashier
Taco Bell
01.2012 - 01.2017
- Greeted and assisted customers, providing information on daily specials and menu offerings
- Processed orders accurately while coordinating with counter staff on packaging and delivery.
- Resolved customer requests and complaints professionally, escalating complex issues to management for swift resolution.
- Organized and stocked workstation to support seamless operations and enhance customer experience.
- Uphold cleanliness and organization standards in all customer-facing areas
- Prepared daily cash reports and ensured register accuracy
Cashier
Crepes de Celeste
01.2014 - 01.2015
- Greeted and assisted customers, enhancing their experience with information on daily specials and menu offerings.
- Resolved customer requests and complaints professionally, ensuring satisfaction and timely escalation of complex issues to management.
- Processed orders accurately and supported packaging and delivery coordination with counter staff
- Prepared daily cash reports and ensured register accuracy
- Organized and stocked workstation, supporting efficient operations and contributing to a positive customer environment.
- Uphold cleanliness and organization standards in all customer-facing areas
Education
GED -
John F Kennedy High School
Paterson, NJSkills
- Student supervision
- Classroom management
- Scheduling
- Customer service
- Data entry
- Document management
- IT and device support
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Security Officer Registration Act (SORA)
Timeline
Campus Aide
Community Charter School of Paterson
01.2022 - Current
Administrative Assistant
HD Water
02.2021 - 01.2022
Server
California Pizza Kitchen
01.2019 - 01.2020
Server
Zin Burger
01.2017 - 01.2018
Cashier
Crepes de Celeste
01.2014 - 01.2015
Cashier
Taco Bell
01.2012 - 01.2017
GED -
John F Kennedy High School