Joann Allemand
Customer Service Representative
Larose,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
All-State Credit Plan L.L.C.
Cut-Off, LA
01.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
MEDICAL OFFICE SECRETARY
EXPRESS YOURSELF SPEECH THERAPY
HOUMA, LA
04.2016 - 04.2017
- Managed office bookkeeping with insurance billing and patient payments
- Scheduled patient appointments in respective doctor’s calendar and followed up with reminder phone calls
- Provided excellent customer service for patients
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
TELLER ASSOCIATE
SOUTH LAFOURCHE BANK & TRUST COMPANY
LAROSE, LA
03.2002 - 10.2010
- Processed customer transactions promptly, minimizing wait times
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates, and loans and lines of credit
- Assisted customers with setting up or closings accounts, completing loan applications and signing up for new services
- Trained new incoming associate tellers
Education
DIPLOMA - Medical Billing and Coding
BLUE CLIFF COLLEGE
HOUMA, LA01.2017
ALUMNI -
South Lafourche High School
01.1990
Skills
- Logical Reasoning Skills
- Stress Management
- Leadership
- Creative Problem Resolution
- Adaptability
- Skilled in Digital Tools
- Supportive Colleague
- Empathy and patience
- Customer account management
- Payment processing
Affiliations
Inducted into National Honor Society
References
References available upon request.
Timeline
Customer Service Representative
All-State Credit Plan L.L.C.
01.2024 - Current
MEDICAL OFFICE SECRETARY
EXPRESS YOURSELF SPEECH THERAPY
04.2016 - 04.2017
TELLER ASSOCIATE
SOUTH LAFOURCHE BANK & TRUST COMPANY
03.2002 - 10.2010
DIPLOMA - Medical Billing and Coding
BLUE CLIFF COLLEGE
ALUMNI -
South Lafourche High School
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