Jo Ann Bischof

R.N. Case Manager/ Work Injury

Baptist Health

12.2000 - 02.2021

Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
Educated patients and caregivers on healthcare protocols and processes.
Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Utilized professional network to increase referrals from [Number] to [Number] in [Timeframe].
Evaluated patient histories, complaints and current symptoms.
Advocated for and strived to protect health, safety and rights of patient.
Managed patients recovering from medical or surgical procedures.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Implemented care plans for patient treatment after assessing physician medical regimens.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.