Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

JOANN CHANEY

Nolanville,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Specialist IIField Service AdministratorSr. Order ProcessorCustomer Service representativeReceptionist

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteOn-Site
Location: Nolanville, USA
Open to relocation: Yes

Important To Me

Healthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work week

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

27
27
years of professional experience

Work History

Customer Service Specialist II

Baylor Scott & White
Dallas, TX
12.2021 - 04.2026
  • Handled inbound calls, delivered exceptional customer service by resolving inquiries and complaints through articulate communication and problem-solving techniques.
  • Utilize Epic CRM software to document customer concerns, track dispute trends, and follow-up with patients providing resolution.
  • Provided feedback to assist my team on gathering customer insights, leading to targeted improvements in service.
  • Resolved customer inquiries, enhancing satisfaction through effective communication.

Field Service Administrator

Varian
Las Vegas, NV
04.2018 - 02.2020
  • Run performance reports from SAP as required for management.
  • Receive and expedite telephone inquiries from customers and field reps.
  • Developed reports using Excel to provide management with inventory trends and cleared inventory to zero for all districts.
  • Maintain accuracy of customer related data using SAP and Salesforce.
  • Respond to customer inquiries regarding service contracts, service rates, and scheduling.
  • Train New hire on onboarding procedures.
  • Scheduled travel and hotel stay, issued company vehicle, and cell phone for new hires.

Sr. Order Processor

Varian Medical Systems
Las Vegas, NV
09.2006 - 04.2018
  • Using SAP/Salesforce enter and maintain Engineer and customer orders as orders come in through phone, email, or fax.
  • Maintain backlogs making sure past due orders ship as inventory comes in, update any discrepancies, and provide ETA updates as they become available from our Planning team.
  • Key player in supporting the Proton Therapy team with placing orders, inventory updates, and receiving stock into site locations using SAP and SharePoint.
  • Provided tracking details and resolved problems for customers and field service representatives.

Customer Service representative

Varian Inc
Walnut Creek, CA
02.2005 - 09.2006
  • Enter orders in SAP for parts and supplies, open service calls, process refunds, credits, and returns as requested by Customer or Engineers.
  • Answer heavy incoming calls from internal and external customers according to standards set and exercised professional judgment with each call.
  • Assisted teammates accomplish goals and/or reach deadlines as required.

Receptionist

Varian Inc
Walnut Creek, CA
11.2004 - 02.2005
  • Ensured incoming calls were answered professionally and in a timely fashion.
  • Responsible for mail distribution to internal departments and field service technicians.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Program Manager

Sanmina-SCI inc
Fremont, CA
05.2000 - 03.2004
  • Ensured customer purchase orders and forecasts were in place to drive scheduled requirements, using Oracle database.
  • Responsible for holding weekly team meetings to review MRP integrity pertaining to lead-times, lot sizes, and Bill of Materials, making sure committed delivery dates were met.
  • Assisted Manufacturing Engineers with implementation of, Engineer Change Order's.
  • Assisted in the Production Control Departments efforts to optimize efficiencies and reduce raw material and work-in-process inventories.

Administrative Assistant

Solectron Inc
Fremont, CA
06.1999 - 05.2000
  • Provided Admin support to the Materials Manager.
  • Using Outlook maintained calendar and scheduled appointments.
  • Coordinated and facilitated staff meetings.
  • Recorded and distributed meeting minutes.
  • Developed and distributed Excel graphs and charts projecting inventory growth to team members.

Education

AA - Computer Business Administration

Heald Business College Hayward
CA

Associate of Applied Science - Cardiovascular Technology

Silicon Valley College - Fremont
CA

High School Diploma -

Ivanna Eudora Kean High School
USVI

Skills

  • Salesforce
  • MS Office
  • Customer service
  • Project management
  • MRP /ERP
  • Reliable and trustworthy
  • Excellent written and oral communication
  • SAP
  • Problem-solving abilities
  • CRM software
  • Good communication skills
  • Call center experience

Timeline

Customer Service Specialist II

Baylor Scott & White
12.2021 - 04.2026

Field Service Administrator

Varian
04.2018 - 02.2020

Sr. Order Processor

Varian Medical Systems
09.2006 - 04.2018

Customer Service representative

Varian Inc
02.2005 - 09.2006

Receptionist

Varian Inc
11.2004 - 02.2005

Program Manager

Sanmina-SCI inc
05.2000 - 03.2004

Administrative Assistant

Solectron Inc
06.1999 - 05.2000

AA - Computer Business Administration

Heald Business College Hayward

Associate of Applied Science - Cardiovascular Technology

Silicon Valley College - Fremont

High School Diploma -

Ivanna Eudora Kean High School

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JOANN CHANEY