Kydise Allen
Dorf Ketal
Rosharon,TX
8
years of professional experience
Customer-focused professional with 5+ years of experience in customer care, order-to-cash operations, and supply chain environments. Proven ability to manage order lifecycles, validate pricing accuracy, maintain master data integrity, and deliver proactive customer communication. Strong track record of collaborating cross-functionally with Sales, Logistics, Planning, and Finance to improve operational efficiency, resolve issues, and enhance customer satisfaction. Experienced in SAP and CRM systems with a focus on process improvement and data accuracy.
Work History
Customer Service Specialist II
10 Months- Coordinated all aspects of 40–60+ customer orders weekly, maintaining accuracy and timeliness in the order-to-cash cycle.
- Maintained 100% compliance with delivery documentation
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cruise Ship Supply Specialist
1 Year 7 Months- Generated and managed client quotes aligned with pricing structures
- Processed purchase orders, delivery orders, and invoices
- Maintained ERP and CRM systems with accurate data
- Collaborated with global teams to meet delivery timelines
- Communicated proactively with customers regarding order updates
Customer Service Advisor II
9 Months- Cultivated and maintained key customer accounts, focusing on personalized service and support.
- Resolved discrepancies in billing and pricing to ensure accurate financial records.
- Resolved delivery challenges through strategic problem-solving and collaboration with logistics teams.
- Cultivated and strengthened client relationships through consistent communication and support.
Customer Service Advisor
8 Months- Oversaw processing of purchase orders to maintain accuracy.
- Generated comprehensive shipping and invoicing documentation.
- Facilitated communication of customer updates.
- Quickly adapted to evolving systems and operational processes.
Customer Care Business Partner
2 Years 9 Months- Achieved timely shipment deliveries through effective lifecycle management.
- Streamlined logistics operations to improve overall performance.
- Secured favorable transportation agreements to enhance service quality.
- Built and maintained robust customer relationships that increased loyalty.
Education
Associate of Arts - Logistics, Materials & Supply Chain Management
- Phi Theta Kappa Honor Society Member
- 3.5 GPA and above
High School Diploma
Skills
Order-to-Cash Process Management
SAP ERP & Salesforce CRM
Customer Relationship Management
Master Data Maintenance & Accuracy
Pricing Validation & Compliance
Cross-Functional Collaboration
Logistics & Shipment Coordination
Data Analysis & Problem Solving
Process Improvement
Customer Communication & Issue Resolution
Customer service
Timeline
Customer Service Specialist II
Dorf Ketal
08.2025 - 06.2026Read More
Cruise Ship Supply Specialist
Wilhelmsen
01.2024 - 08.2025Read More
Customer Service Advisor II
Huntsman
01.2022 - 10.2022Read More
Customer Service Advisor
Meador Staffing
04.2021 - 12.2021Read More
Customer Care Business Partner
Maersk
07.2018 - 04.2021Read More
Alvin Community College
Associate of Arts from Logistics, Materials & Supply Chain Management
Read More
Cypress Creek High School
High School Diploma
Read More