Dedicated professional with knowledge of bookkeeping, accounts payable, receivable, customer service with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Angelica Gonzalez
Visalia,CA
Summary
Overview
16
years of professional experience
Work History
Ace Hardware, Support Center
Customer Service Specialist II
02.2023 - Current
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Sierra Gardens Apartments
Property Management/Bookkeeper
07.2017 - 12.2022
Job overview
- Ensured tenant satisfaction by establishing and coordinating strong relationships with maintenance staff, contractors, and tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Joker Tattoo Supply, Inc
Bi-lingual Office Specialist/Marketing
07.2016 - 07.2017
Job overview
- Opened and closed the store daily.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assisted with budgeting and financial management to keep office operating within budget.
Ability Answering Service
Bi-lingual Operator
11.2014 - 07.2017
Job overview
- Answers and routes incoming calls on a complex digital telephone system
- Performs database retrieval for directory information
- Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
The Bookkeeper
Payroll Clerk
05.2014 - 08.2014
Job overview
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
Norton and James, CPA’s Inc
Bookkeeper/Administrative Assistant
04.2012 - 10.2012
Job overview
- Prepared payroll, prepped quarterly taxes, child support and garnishment deductions, maintained general ledgers, reconciled month end and year end financial accounts, daily bank reconciliations, accounts payable and accounts receivable, maintained assisted in resolving any discrepancies, organized files, and performed all general office duties.
- Assisted coworkers and staff members with special tasks on daily basis.
Gomez and Associates
Customer Service/Receptionist
09.2011 - 04.2012
Job overview
- Maintained client financial accounts, kept a record of client transactions, entered all clients
- A/P and A/R into system, payroll, month end financial reports, performed all general office duties.
- Promoted available products and services to customers during service, account management, and order calls.
Placement Pros
Administrative Assistant
02.2010 - 05.2010
Job overview
- Temporarily hired employee at the Bank of the Sierra
- Assisted Certified Financial Planner, prepared all client accounts, confirmed appointments, answered phones, organized files, received incoming/outgoing mail, organized employers personal/daily agenda, printed reports, performed all general office duties.
Placement Pros
Customer Service Representative
10.2008 - 05.2009
Job overview
- Temporarily hired employee at the United States Cold Storage
- Answered multi-line phones, organized files, handled inbound/outbound orders, provided back-up for all employees, met and greeted all customers.
Primow Landscapes, Inc
Receptionist/ Payroll Clerk
09.2007 - 10.2008
Job overview
- Maintained client financial accounts, entered all clients A/P and A/R into system, made accurate payroll reports, answered phones, made client appointments, made employee schedules, conducted interviews, dispatched crew directions, conducted meetings with clients, organized files, performed all general office duties.
Education
Milan InstituteVisalia, CA
Certficate from Accounting
09.2011
University Overview
- Awarded Perfect Attendance for three quarters.
Skills
- MS Word Closing/Adjusting Entries Accounts Payable/Receivable
- Financial Statements Quick Books Bilingual (Spanish)
- Data Entry (16,500 kph)Cash Management Payroll/Payroll Taxes
- Journalizing Bank Reconciliation Rent Manager
- MS PowerPoint Purchase Orders Customer Service
- Keyboarding (50 wpm) General Ledgers Peach tree
- Account Reconciliation Inventory Tax Reports
- Customer Order Management
- Issue and Complaint Resolution
- Warehousing Practices and Procedures
- Valid Driver's License
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist II
Ace Hardware, Support Center
02.2023 - Current
Property Management/Bookkeeper
Sierra Gardens Apartments
07.2017 - 12.2022
Bi-lingual Office Specialist/Marketing
Joker Tattoo Supply, Inc
07.2016 - 07.2017
Bi-lingual Operator
Ability Answering Service
11.2014 - 07.2017
Payroll Clerk
The Bookkeeper
05.2014 - 08.2014
Bookkeeper/Administrative Assistant
Norton and James, CPA’s Inc
04.2012 - 10.2012
Customer Service/Receptionist
Gomez and Associates
09.2011 - 04.2012
Administrative Assistant
Placement Pros
02.2010 - 05.2010
Customer Service Representative
Placement Pros
10.2008 - 05.2009
Receptionist/ Payroll Clerk
Primow Landscapes, Inc
09.2007 - 10.2008
Milan Institute
Certficate from Accounting
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