Joann Chung
Little Elm
Summary
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Overview
8
8
years of professional experience
Work History
Account Executive, Client Relations
Dallas Stars Hockey Club
12.2022 - Current
- Provided exceptional customer service through prompt and effective communication, resolving client inquiries, concerns, and issues related to ticketing, events, and promotions
- Coordinated and managed client experiences for events, including assisting with VIP access, luxury suite reservations, and exclusive team interactions
Account Executive
Learfield Amplify
06.2022 - 12.2022
- Reached out to past event buyers and new leads to sell corporate packages, premium seats, multi-event plans, group tickets, and other products
- Built relationships to drive repeat business and deliver excellent customer service
Ticket Sales Intern
Dallas Stars Hockey Club
01.2022 - 05.2022
- Made outbound sales calls to generate leads and acquire new customers, while maintaining accurate records in the CRM database to manage customer relationships
Sponsorship Scout
SponsorUnited
05.2021 - 12.2021
- Analyzed and collected data on venue advertising from multiple professional sporting events
Summer Golf Instructor
ClubCorp
06.2017 - 08.2019
- Provided training direction, encouragement, and positive values according to the camp curriculum to kids
Education
Master of Science - Sport Management
Southern Methodist University
Dallas, TX08.2021
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX08.2019
Skills
- Bilingual (English, Korean)
- Time management
- Attention to detail
- Ability to work in fast-paced environment
- Client relationship building
- Account management
Timeline
Account Executive, Client Relations
Dallas Stars Hockey Club
12.2022 - Current
Account Executive
Learfield Amplify
06.2022 - 12.2022
Ticket Sales Intern
Dallas Stars Hockey Club
01.2022 - 05.2022
Sponsorship Scout
SponsorUnited
05.2021 - 12.2021
Summer Golf Instructor
ClubCorp
06.2017 - 08.2019
Master of Science - Sport Management
Southern Methodist University
Bachelor of Science - Kinesiology
Texas Tech University
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