Jo Ann Cruz
Summary
Educated, passionate, and skilled social service professional with over 20 years of specialized experience. Dedicated to serving and supporting families and children.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Home Visitor
Education Service Center
10.2020 - Current
- Enhanced family well-being by conducting regular home visits and providing personalized support.
- Developed and implemented strategies to enhance quality of social services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assessed child progress using standardized tools, identifying areas of concern and adjusting interventions accordingly.
Substitute Teacher
CCISD
08.2012 - 12.2019
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Office Manager
HammerLane Transport
02.2012 - 08.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
- Defined clear targets and objectives and communicated to other team members.
Blind Children Specialist
Department Of Health And Human Services
01.2004 - 02.2012
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Passionate about learning and committed to continual improvement.
Child Protective Services Investigator
Texas Department Of Protective And Regulatory Services
06.2001 - 01.2004
- Optimized case management efficiency by maintaining organized, accurate, and up-to-date records in the agency database.
- Upheld high-quality service delivery standards through consistent adherence to state laws governing child protection practices and procedures.
- Enhanced communication with families by providing clear explanations of investigation processes and outcomes.
- Promoted team collaboration through active participation in staff meetings, trainings, and ongoing professional development opportunities.
Child Protective Investigator
Texas Department Of Protective And Regulatory Services
02.1997 - 06.2001
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented data and completed accurate updates to case records.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
Child Care Provider
Childcare
01.1990 - 01.1997
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Collaborated with colleagues to plan special events such as field trips or holiday celebrations for the childcare center.
- Maintained compliance with state regulations by regularly attending training sessions and staying updated on policy changes.
- Adapted lesson plans according to each child's learning style ensuring no one was left behind.
Education
Associate of Science - Early Childhood Education
Del Mar College
Corpus Christi, TXBachelor of Science - Training And Development
Texas A&M University - Corpus Christi
Corpus Christi, TXSkills
- Active Listening
- Problem-Solving
- Community Service Programs
- Teamwork and Collaboration
- Self-Directed
- Cultural Awareness
Certification
- Certified , Community Health Worker
Languages
Spanish
Native or Bilingual
Timeline
Home Visitor
Education Service Center
10.2020 - Current
Substitute Teacher
CCISD
08.2012 - 12.2019
Office Manager
HammerLane Transport
02.2012 - 08.2019
Blind Children Specialist
Department Of Health And Human Services
01.2004 - 02.2012
Child Protective Services Investigator
Texas Department Of Protective And Regulatory Services
06.2001 - 01.2004
Child Protective Investigator
Texas Department Of Protective And Regulatory Services
02.1997 - 06.2001
Child Care Provider
Childcare
01.1990 - 01.1997
Associate of Science - Early Childhood Education
Del Mar College
Bachelor of Science - Training And Development
Texas A&M University - Corpus Christi
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