Jo Ann Etri
Murfreesboro,TN
Summary
Results-driven Medical Collections Specialist with extensive experience at Newport Healthcare And Rehab. Expert in accounts receivable management and billing dispute resolution, consistently maximizing collections while enhancing customer relationships. Proven problem solver with strong negotiation skills, adept at collaborating across departments to ensure timely reimbursements and efficient claim processing. Experienced in medical collections, demonstrating robust knowledge of insurance processes, patient billing inquiries, and payment resolution strategies. Strong ability to communicate effectively with diverse groups including healthcare providers, insurers, and patients. Consistently contribute to improving revenue cycle management through diligent attention to detail and proactive problem-solving skills. Have successfully reduced outstanding receivables and improved cash flow in past roles.
Overview
20
20
years of professional experience
Work History
Medical Collections Specialist
Newport Healthcare And Rehab
Nashville, TN
07.2023 - Current
- Monitored accounts receivable aging reports on a regular basis.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Assisted in the resolution of credit balances due to overpayment or incorrect coding issues.
- Worked with insurance companies to ensure timely reimbursement of claims.
- Recorded information about status of collection efforts.
- Monitored overdue accounts using automated information systems.
- Processed refund requests and reconciled deposit and patient collections.
- Wrote appeal letters to insurance companies for denial of claims.
- Reviewed and processed patient accounts for collections purposes.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Researched and responded promptly to customer inquiries concerning billing disputes.
- Contacted insurance companies to check status of claim payments.
- Performed data entry tasks related to patient account information updates.
- Collaborated with other departments within the organization to resolve any billing issues.
- Participated in weekly meetings with management team members to review progress towards goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
AR Collection Specialist
Landmark Recovery
Franklin , TN
10.2022 - 07.2023
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Wrote appeal letters to insurance companies for denial of claims.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Prepared weekly reports summarizing progress towards collection goals.
- Recorded information about status of collection efforts.
- Developed and implemented a new collection system to reduce outstanding accounts receivable balances.
- Monitored overdue accounts using automated information systems.
- Attended weekly meetings with management in order to discuss strategies for improving collections results.
- Documented all debtor interactions accurately for compliance and follow-up.
- Resolved billing issues by researching customer disputes and providing satisfactory solutions.
Medical Billing Supervisor
Dr.Robert P Dunne
Melbourne, Florida
06.2005 - 09.2019
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Resolved issues related to denied or rejected payments from insurance companies.
- Attended industry conferences, seminars, and meetings to stay abreast of current trends in healthcare finance.
- Developed training programs for new hires and existing staff in order to improve performance and efficiency.
- Developed and maintained a comprehensive billing system database for accurate record-keeping and reporting.
- Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
- Collaborated with IT department on software upgrades or system enhancements that would improve overall efficiency.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Managed billing calendar and scheduled claims for payments.
- Created reports outlining trends in revenue cycle management, such as denials and rejections.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Facilitated monthly training sessions for billing department staff on new billing procedures and technologies.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
- Maintained detailed records of all payments received from patients or third-party payers.
- Streamlined billing processes through the introduction of automated systems, reducing manual errors.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Negotiated contracts with payers to maximize reimbursement rates for services rendered.
Education
Bachelor of Arts - Education
Eastern Florida State College
Cocoa, FL05-1984
High School Diploma -
Newburgh Free Academy
Newburgh, NY05-1980
Skills
- Accounts receivable management
- Claims processing
- Insurance verification
- Data entry accuracy
- Billing dispute resolution
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Customer service
- Word processing
- Decision-making
- HIPAA compliance
- Negotiation and resolution
- Account investigation
- Microsoft office
- Organization skills
- Payment processing
- Data entry proficiency
- Aging reports analysis
- Multitasking Abilities
- Medical billing
- Statement issuing
- Insurance company communication
Timeline
Medical Collections Specialist
Newport Healthcare And Rehab
07.2023 - Current
AR Collection Specialist
Landmark Recovery
10.2022 - 07.2023
Medical Billing Supervisor
Dr.Robert P Dunne
06.2005 - 09.2019
Bachelor of Arts - Education
Eastern Florida State College
High School Diploma -
Newburgh Free Academy