Breana Standridge
Birmingham,AL
Summary
Veteran medical collections, bringing a seven-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
13
13
years of professional experience
Work History
Medical Collections Specialist
Blue Cross Blue Shield Of Alabama
01.2017 - Current
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
- Ensure that, all home health aging collections are done effectively.
- Assisted with home & hospice billing.
Customer Service Representative
Portfolio Recovery Associates
01.2016 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
SPD Technician
IMS
05.2011 - 01.2016
- Improved workflow efficiency by ensuring proper sterilization and handling of surgical instruments.
- Maintained a clean and safe work environment, adhering to strict infection control policies for patient safety.
- Expedited instrument turnaround times through effective utilization of decontamination equipment and processes.
- Enhanced team collaboration by providing training support for new SPD technicians on best practices.
- Reduced instrument damage rates by implementing careful inspection and maintenance protocols.
Education
Associate of Science - Health Administration
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Patient Account Management
- HIPAA Compliance
- Insurance Verification
- Medical Terminology Knowledge
- Computer Literacy
- Data Entry Proficiency
- Debt Collection Techniques
- Medical Billing Procedures
- Organizational Skills
- Insurance Understanding
- Accounts Receivable Management
- Effective Communication
Timeline
Medical Collections Specialist
Blue Cross Blue Shield Of Alabama
01.2017 - Current
Customer Service Representative
Portfolio Recovery Associates
01.2016 - 01.2017
SPD Technician
IMS
05.2011 - 01.2016
Associate of Science - Health Administration
Wallace State Community College - Hanceville
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