Shannon Shannon
Miramar,FL
Summary
Ambitious cillector with more than 20 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
23
23
years of professional experience
Work History
Medical Collections Specialist
United. Billing
12.2022 - Current
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within Software.
- Processed online and paper appeal submissions and refund requests.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Corrected, completed and processed claims for multiple payer codes.
Collection Specialist
United Collection Bureau
02.2007 - 10.2022
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Collection
Encore Receivable Management
05.2001 - 09.2005
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Responded to requests for new or increased open account credit limits.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
Education
Mass Communications
Barry University
Miami, FLSkills
- Insurance Verification
- Data entry proficiency
- Medical terminology knowledge
- HIPAA Compliance
- Patient account management
- Insurance understanding
- Medical billing knowledge
- Financial Documentation
- Word Processing
- Payment Processing
- Risk Management
- FDCPA Compliance
- Microsoft Office
- Payment Scheduling
- Data entry skills
- Debt Settlement
Timeline
Medical Collections Specialist
United. Billing
12.2022 - Current
Collection Specialist
United Collection Bureau
02.2007 - 10.2022
Collection
Encore Receivable Management
05.2001 - 09.2005
Mass Communications
Barry University
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