Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Work Availability
References
Generic
Jo Ann Gray

Jo Ann Gray

Monahans,TX

Summary

Dynamic professional with extensive experience at PSI Services LLC, excelling in project management and customer relationship management. Spearheaded initiatives to enhance service delivery, developed training materials, and improved operational efficiency. Adept at data analysis and quality assurance. Proven ability to collaborate effectively, and implement innovative solutions.

Overview

9
9
years of professional experience
9
9

Bilingual Dual Cos/Barb Rator

Work History

Rator_ Proctor Virtual Evaluator

PSI Services LLC
Olathe, Kansas
03.2021 - Current
  • Managed project timelines and resources for client assessments, achieving efficient outcomes.
  • Coordinated logistical details for client testing events and evaluations.
  • Streamlined workflows through team collaboration, enhancing operational efficiency.
  • Created training materials to improve staff and client education.
  • Researched industry standards to optimize service delivery practices.
  • Documented project progress and maintained detailed records of client interactions.
  • Conducted thorough data analysis to ensure accuracy of assessments.
  • Trained new proctors on policies and procedures for exam administration.
  • Verified identification documents from each test taker prior to admittance into the testing area.

Education

Barber - Instructor

Modern Barbering Academy
Dallas, TX

Some College (No Degree) - Management

Remington College
Garland, TX

Cosmetology - Instructor

Metroplex Beauty School
Mesquite, TX
02-2000

Cosmetology

Odessa College
Odessa, TX
06-1994

Cosmetology - Nail Tech

Odessa College
Odessa, TX
11-1992

Milatary Police

Texas State Guard
Texas
12-1994

Skills

  • Project management
  • Training development
  • Quality assurance
  • Data analysis
  • Evaluation criteria development
  • Customer relationship management

Languages

English
Full Professional
Spanish
Full Professional

Certification

  • Cos/Barber Instructor

Accomplishments

  • Wrote the curriculum for Paul Mitchell Systems
  • TDLR Cosmo, and Barber Expert
  • Virtual Trainer for PSI
  • Lead Site Examiner
  • Only Bilingual Virtual Examiner in Multiple States in the USA
  • Travel Examiner
  • Wrote the Protocol for the National Hearing Exam for TX

Affiliations

  • Volunteer at Day Care
  • Volunteer at Church
  • Volunteer and President for PTO
  • Volunteer for Community Campaign
  • Volunteer For Community Event Planning

Timeline

Rator_ Proctor Virtual Evaluator

PSI Services LLC
03.2021 - Current

Barber - Instructor

Modern Barbering Academy

Some College (No Degree) - Management

Remington College

Cosmetology - Instructor

Metroplex Beauty School

Cosmetology

Odessa College

Cosmetology - Nail Tech

Odessa College

Milatary Police

Texas State Guard

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

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