joann hertel
Broomfield,CO
Summary
Dynamic leader with a proven track record at the National Association of Letter Carriers excelling in strategic planning and crisis management. Successfully enhanced organizational performance through innovative solutions and effective team building, fostering collaboration and accountability. Adept at budget management and cultivating strong partnerships to drive results.
Overview
2026
2026
years of professional experience
Work History
President
National Association Of Letter Carriers Health Benefit Plan
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
City Letter Carrier
USPS
Arvada, CO
07.2016 - Current
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
City Letter Carrier
USPS
Neenah, WI
10.1994 - 07.2016
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
Education
High School Diploma -
St Joan Antida
Milwaukee, WIBachelor’s - Interdisciplinary
University of Wisconsin, Green Bay
Green Bay, WI05.2010
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Crisis management
- Employee relations
- Staff training
- Project management
- Contract negotiation
- Budget management
- Negotiation
- Strategic visioning
- Contract management
- Event planning
- Staff management
- Innovation and creativity
- Creating and delivering presentations
- Media relations
- Policy development
- Remote team management
- Regulatory compliance
- Contract administration
- Team leadership
- Team motivation
- Decision-making
- Coaching and mentoring
- Public speaking
- Legislative review
- Leadership and people development
Accomplishments
Graduated from University Cum Laude with Honors in the Major
Timeline
City Letter Carrier
USPS
07.2016 - Current
City Letter Carrier
USPS
10.1994 - 07.2016
President
National Association Of Letter Carriers Health Benefit Plan
High School Diploma -
St Joan Antida
Bachelor’s - Interdisciplinary
University of Wisconsin, Green Bay