Joann Johnson
Indianapolis,IN
Summary
I have a Progressive record of accomplishments in Leadership roles with 8+ Years of Customer Service and Sales Experience with the knowledge of being a Team player with an eye for detail. I'm outgoing and Reliable with Great communication skills. I am eager to accept new challenges and yield for Greatness.
Overview
11
11
years of professional experience
Work History
Sales Representative
Hilton Grand Vacations
Las Vegas, NV
03.2024 - 12.2025
- Cultivated relationships with clients to enhance customer loyalty and satisfaction.
- Developed targeted sales strategies to exceed revenue goals consistently.
- Negotiated contracts and pricing structures, ensuring alignment with company objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Front Desk Agent
MGM Grand Resort & Casino
Las Vegas, NV
01.2025 - 11.2025
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Handled reservation inquiries, providing accurate information and assistance to guests.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Trained new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Receptionist
Hilton
Las Vegas, NV
04.2024 - 01.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Trained new staff on customer service protocols, promoting consistency in guest interactions.
- Implemented efficient scheduling systems to optimize staff coverage during peak hours.
BRAND AMBASSADOR
Gte Agency
Fort Wayne, Indiana
01.2023 - 01.2024
- Mentored staff to enhance skills and achieve daily targets using hands-on and motivational leadership
- Organized schedules, Inventory and Revenue reports
NIGHT AUDITOR
TownePlace suites by Marriott
Fort Wayne, Indiana
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Serene Vegas boutique Hotel
Las Vegas, Nevada
01.2021 - 01.2022
- Assisted Hotel guest with Check in/Check out procedures
- Generated daily, weekly and monthly revenue reports
- Ran End-of-day Computer functions
CUSTOMER SERVICE REPRESENTATIVE
Popeye's Louisiana Chicken
Las Vegas, Nevada
01.2015 - 01.2021
- Promoting and Increase Brand awareness
- Develop and Maintain deep knowledge of the product for up-sale
- Tracking customer preferences and feedback
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to customers
- Upsold products and Services
- Addressed customer needs and maximized sales
CUSTOMER SERVICE REPRESENTATIVE
Champ's Sports
Las Vegas, Nevada
01.2015 - 01.2021
Education
High School Diploma -
ARLINGTON HIGH SCHOOL
01.2014
Skills
- Strong and Clear Communication
- Computer Literacy
- Marketing knowledge
- Content Creation
- Team building and Leadership
- Brand representation
- Effective Listening
- Sales communication
- Documentation and Reporting
- Detail Oriented
- Microsoft/Windows/Excel/Powerpoint/Marsha/Opera
- Cash Handling
- Unflappability
- Problem Solving
- Customer service
- Sales expertise
- Upselling and cross selling
Timeline
Front Desk Agent
MGM Grand Resort & Casino
01.2025 - 11.2025
Front Desk Receptionist
Hilton
04.2024 - 01.2025
Sales Representative
Hilton Grand Vacations
03.2024 - 12.2025
BRAND AMBASSADOR
Gte Agency
01.2023 - 01.2024
NIGHT AUDITOR
TownePlace suites by Marriott
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Serene Vegas boutique Hotel
01.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Popeye's Louisiana Chicken
01.2015 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
Champ's Sports
01.2015 - 01.2021
High School Diploma -
ARLINGTON HIGH SCHOOL