Joann Kato
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Strong knowledge of global logistics, working with domestic and international airlines
Overview
33
33
years of professional experience
Work History
Program Leader - Cultural Center
City Of Torrance
09.2021 - Current
- Engaged participants in recreational activities and team-building exercises.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
Paraprofessional
Torrance Unified School District
09.2011 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Travel Consultant
American Express, TRS
01.1991 - 01.2003
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
Bachelor of Arts - Liberal Studies
California State University Dominguez Hills
Carson, CA12.2005
Skills
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues
- Safety regulation and airline operations
- Ability to listen, write and speak effectively
- Strong interpersonal communications with peers and team
Additional Information
Bob Hope USO - LAX, June 2023 - Current. Support military service members and their families during movement. Assist with center activities and programs, ensuring military troops are connected to family, home and country
Timeline
Program Leader - Cultural Center
City Of Torrance
09.2021 - Current
Paraprofessional
Torrance Unified School District
09.2011 - Current
Travel Consultant
American Express, TRS
01.1991 - 01.2003
Bachelor of Arts - Liberal Studies
California State University Dominguez Hills
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