Joann Maldonado Jacome
Amherst,MA
Summary
Motivated student professional with experience in advising peers, assisting clinical teams, customer service, and fast-paced roles. Skilled in communication, scheduling, Microsoft systems, and event support. Fluent in Spanish and conversational in French and Japanese, with strong collaboration and organizational skills to connect people, manage details, and deliver support.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Political Science Peer Advisor
University of Massachusetts, Political Science
Amherst, MA
06.2026 - Current
- Advised Political Science students on major requirements and course planning.
- Facilitated drop-in advising for undergraduates, addressing individual academic concerns and fostering student confidence.
- Coordinated orientations and events to enhance student engagement and build community among Political Science majors.
- Reviewed student schedules for prerequisite and program alignment.
- Educated students on available university resources to support their academic success.
- Assisted students in developing educational plans that best meet their needs and goals.
- Developed weekly newsletters to inform students of upcoming events, deadlines, and job opportunities, increasing awareness and participation.
Cashier
Market Basket Food Stores
Lancaster, MA
02.2021 - Current
- Processed customer transactions at Market Basket checkout lanes, ensuring a smooth checkout experience.
- Operated cash register accurately, processing diverse payment methods to streamline the transaction flow.
- Scanned items and resolved price discrepancies using store register systems, which enhanced customer satisfaction.
- Balanced cash drawer and verified payment totals during shifts
- Trained new team members in cash register operation, stock procedures, and customer service.
- Restocked shelves with merchandise to ensure product availability for customers.
Dental Sterilization Technician
Mossman Family Dental
Lancaster, MA
06.2025 - 08.2025
- Sterilized dental instruments using autoclaves and infection control procedures.
- Organized and labeled sterilization packs and instruments to ensure readiness for daily dental procedures.
- Prepared treatment rooms with sterilized tools, trays, and supplies for dental procedures.
- Sorted, wrapped, and organized instruments to streamline daily clinical operations.
- Cleaned and prepared patient rooms between visits to maintain a hygienic environment.
Volunteer Patient Care Assisstant (Unpaid)
Oncosol- Farmasol E.P.
Cuenca, Ecuador
06.2024 - 08.2024
- Supported palliative care for end-of-life patients, enhancing their comfort and dignity.
- Facilitated chemotherapy administration, contributing to effective treatment for cancer patients.
- Supported oncology patients with bedside care at an oncology clinic.
- Collaborated with nurses to monitor vital signs, maintain hygiene, and provide comfort measures.
- Prepared patient rooms and kept care areas clean and organized.
- Documented care activities in patient records and handoff notes.
- Administered prescribed medications under the direction of a registered nurse or physician.
Education
Bachelor of Arts - Political Science
University of Massachusetts, Amherst
Amherst05-2029
Bachelor of Arts - Economics
University of Massachusetts, Amherst
Amherst, MA05-2029
Minor - Japanese Language And Literature
University of Massachusetts, Amherst
Amherst, MA05-2029
Skills
- Academic advising
- Student engagement
- Collaboration
- Community engagement
- Cultural competency
- Diversity awareness
- Relationship building
- Interpersonal communication
- Microsoft Excel
Languages
French
Professional
Japanese
Professional
Spanish
Native/ Bilingual
Timeline
Political Science Peer Advisor
University of Massachusetts, Political Science
06.2026 - Current
Dental Sterilization Technician
Mossman Family Dental
06.2025 - 08.2025
Volunteer Patient Care Assisstant (Unpaid)
Oncosol- Farmasol E.P.
06.2024 - 08.2024
Cashier
Market Basket Food Stores
02.2021 - Current
Bachelor of Arts - Political Science
University of Massachusetts, Amherst
Bachelor of Arts - Economics
University of Massachusetts, Amherst
Minor - Japanese Language And Literature
University of Massachusetts, Amherst