Job Search Status
Open to workDesired Job Title
Certified Pharmacy TechnicianWork Type
Full TimeLocation Preference
On-SiteLocation: Cobden, ILLINOIS, US
Open to relocation: No
Open To Work
Joann Marks
Cobden,ILLINOIS
Work Preference
Summary
Detail-oriented pharmacy technician skilled in medication dispensing, HIPAA compliance, and customer service. Focused on enhancing patient care and improving pharmacy operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Herrin, IL
04.2024 - 03.2026
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Educated patients on medication usage, side effects, and storage requirements.
- Maintained compliance with legal regulations and safety standards in pharmacy operations.
- Collaborated with healthcare professionals to address patient medication inquiries effectively.
- Trained new pharmacy technicians on operational procedures and software tools.
- Implemented error-checking protocols to enhance accuracy in prescription fulfillment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Executed verification and filling of more than 150 prescriptions daily, maintaining compliance with pharmacy regulations and enhancing customer service.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Certified Pharmacy Technician
Kroger
Carbondale, Illinois
04.2011 - 04.2024
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Maintained compliance with legal regulations and safety standards in pharmacy operations.
- Collaborated with healthcare professionals to address patient medication inquiries effectively.
- Trained new pharmacy technicians on operational procedures and software tools.
- Implemented error-checking protocols to enhance accuracy in prescription fulfillment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Dental Assistant
Bryman Institute
CASkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Pharmacy and customer records management
- Patient confidentiality
Accomplishments
- Increased customer retention 100% by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over 150 prescriptions per day.
- Reduced prescribing errors 100% by reaching out to prescribers to verify medication orders.
- Trained 7 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
04.2024 - 03.2026
Certified Pharmacy Technician
Kroger
04.2011 - 04.2024
Dental Assistant
Bryman Institute