JoAnn McElwee
Marcus Hook,PA
Summary
HIGHLY PRODUCTIVE CUSTOMER SERVICE TEAM MEMBER WELL-VERSED IN SERVICE DELIVERY STANDARDS. PROVEN TO NAVIGATE COMPLEX CONCERNS WELL. OFFERING SEVERAL YEARS OF EXPERIENCE IN CLAIMS RESOLUTION AND CUSTOMER SERVICE-ORIENTED POSITIONS.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Acme Markets, Inc
Boothwyn, PA
08.2024 - 12.2024
- Created and enforced customer service policies for quality assurance.
- Created protocols to ensure exceptional service levels.
- Welcomed customers and assisted with service needs.
Security Officer
Allied Universal Security Services
Chester, PA
01.2024 - 11.2024
- Enforced company rules, policies, and regulations in accordance with established security procedures.
- Examined parking lot for valid permits and issued tickets to unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Security Officer
Sunstates Security
Aston, PA
10.2018 - 12.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Documented security-related situations and submitted in-depth reports to superiors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to post orders while maintaining a visible presence around the property.
- Responded to alarms and conducted investigations as required.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Education
High School Diploma -
Garnet Valley
Glen Mills06-2000
Skills
- Customer service abilities
- Customer service and engagement
- Customer service
- Exceptional customer service
- Fast food customer service
- Pharmacy customer service
- Customer service and retention
- Providing customer service
- Payroll customer service
- Attentive customer service
- Retail sales customer service
- Client relations and customer service
- Excellent customer service skills
Affiliations
- Volunteer at Marcus hook plank house
- volunterr Marcus hook preservation society
- recreation board in Marcus hook
- tabulation and voting for Delaware county voters association
Accomplishments
- Leadership award
Certification
- Cpr first aid certified
References
References available upon request.
Timeline
Customer Service
Acme Markets, Inc
08.2024 - 12.2024
Security Officer
Allied Universal Security Services
01.2024 - 11.2024
Security Officer
Sunstates Security
10.2018 - 12.2023
High School Diploma -
Garnet Valley
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