Joann Messmer
Fairport,NY
Summary
Dedicated Postal Service Clerk with a focus on mail sorting, record keeping, and customer service. Proven ability to resolve inquiries and assist with passport applications, ensuring efficient operations and compliance with USPS standards.
Detail-oriented Postal Service Clerk with over 13 years of experience in mail processing and customer service. Skilled in overseeing daily operations, maintaining accurate records, and training new team members to uphold high service standards. Committed to enhancing workplace safety and efficiency.
Accomplished Postal Service Clerk with strong problem-solving abilities and team collaboration skills. Experienced in managing customer inquiries and operational compliance, ready to leverage expertise to enhance service delivery and improve team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Postal Service Clerk
USPS
Rochester Ny
11.2012 - Current
- Processed and sorted incoming mail to ensure timely delivery.
- Managed customer inquiries efficiently, resolving issues and providing accurate information.
- Operated postal equipment and maintained accurate shipping records.
- Oversaw daily operations, ensuring compliance with USPS regulations and standards.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Prepared forms and records are frequently used
- Assisted customers with passport applications
Education
Bachelor of Science - Social Work
State University of New York
NY05-1997
Skills
- Mail sorting proficiency
- Workplace safety practices
- Insurance claims processing
- Labeling and packaging
- Record keeping efficiency
- Passport application assistance
- Signature confirmation
- Money order transactions
- Team collaboration
- Problem Solving
- Many different Compliance Trainings
Accomplishments
Provided child protective services support in the United Kingdom, working with vulnerable children and families to ensure safety and well-being. Conducted assessments, maintained accurate case documentation, and collaborated with multidisciplinary teams to support safeguarding efforts. Applied strong judgment, confidentiality, and communication skills while adhering to regulatory and ethical standards in high-sensitivity situations.
Certification
- Certified [Passport Certification], {USPS} - [ Yearly}
- [Cyber Security] Training - [Yearly]
- [Domestic and international goods] Training - [Yearly]
- [Dangerous good & Exports Compliance] Training - [Yearly]
Timeline
Postal Service Clerk
USPS
11.2012 - Current
Bachelor of Science - Social Work
State University of New York