Joann M Sands

With expertise in processing FHA, VA, and conventional loans, I ensure full compliance with federal and state regulations while effectively managing delinquent accounts through payment resolution and assistance options. Also am able to work from home. Due to having a quiet environment to work in.

Experienced in loss mitigation with a strong ability to manage high call volumes in fast-paced environments, providing exceptional customer service and account support. Demonstrated proficiency in achieving first call resolution by assisting mortgagers with mortgage assistance plans, effectively emphasizing urgency to prevent foreclosure. Skilled in guiding clients through forfeiture options and facilitating payment arrangements while accurately documenting accounts and necessary documentation. Capable of de-escalating challenging situations professionally, ensuring all assistance plans are thoroughly reviewed and communicated.