Joann Richardson
San Diego,CA
Summary
Results-driven and customer-centric Service Specialist with proven leadership experience in high-volume retail environments. Expert in identifying customer needs and delivering product knowledge. Skilled in driving credit and loyalty program sign-ups while building lasting relationships. Proven ability to manage pipeline leads, and maintain an organized, safety-first sales floor.
Overview
7
7
years of professional experience
Work History
Product Demonstrator
CDS
07.2025 - 09.2025
- Engaged with high volumes of customers to provide product information, answer questions, and create positive service interactions.
- Communicated clearly and professionally with diverse individuals while adapting communication style to meet varying needs.
- Maintained a calm, friendly, and welcoming presence in a fast-paced public-facing environment.
- Supported customer experiences through attentive service, professionalism, and effective communication.
Team Leader
Target Corporation
San Diego, CA
09.2022 - 11.2024
- Supervised front-end operations in a high-volume environment while ensuring positive and efficient customer service experiences.
- With coaching and creating mentorships, NPS scores improved 27%.
- Explained charges, procedures, and next steps clearly to ensure customer understanding and satisfaction.
- Through proactive line busting and efficient scheduling, checkout wait time decreased by 25%.
Guest Service Advocate
Target Corporation
San Diego, CA
11.2018 - 11.2022
- Delivered high-quality customer service while supporting 300+ transactions per shift across POS and service desk functions.
- Assisted customers with returns and exchanges with professionalism and accuracy.
- De-escalated concerns and provided solutions in a calm, respectful, and customer-focused manner.
- After partnering with store leadership I restructured returns and exchanges increasing efficiency 75% internally and externally.
- Performed cash office operations with zero cash shortages, demonstrating trustworthiness and accountability.
Education
Frontline Leadership Essentials -
Denver University
Online Skills
Customer Service Excellence
POS Systems
Cash Handling & Reconciliation
Inventory Control
Sales and Upselling
Customer Relations
Active Listening
Process Explanation
High-Volume Environment Management
Problem Solving
Safety and Equipment Operation
Timeline
Product Demonstrator
CDS
07.2025 - 09.2025
Team Leader
Target Corporation
09.2022 - 11.2024
Guest Service Advocate
Target Corporation
11.2018 - 11.2022
Frontline Leadership Essentials -
Denver University