Joann Rivera
Argos,IN
Summary
Experienced direct support professional specializing in medication management and client advocacy. Proven ability to foster client independence and improve quality of life through personalized care strategies and thorough documentation.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Direct Support Professional
Cardinal Services Inc.
Plymouth, IN
12.2023 - Current
- Assisted individuals with personal care and daily living tasks.
- Facilitated social skill development for clients through tailored interactions, fostering confidence and communication.
- Implemented behavior support plans to effectively manage challenging behaviors, promoting positive outcomes.
- Supported individuals with mobility challenges, improving their independence and overall quality of life. and independence for disabled individuals and continually monitored safety.
- Monitored medication administration and ensured compliance with guidelines.
- Reported observations and documented progress to enhance care coordination.
- Maintained clean and well-organized environment for client happiness and safety.
Home Health Aide
Viceroy Home Health
Ocala, Florida
07.2025 - 12.2025
- Provided assistance with daily living activities and personal hygiene for clients.
- Helped clients with bathing, dressing, and incontinence management tasks.
- Collaborated with healthcare professionals to tailor client care plans and monitor progress.
- Guided clients in self-administering medications for better health outcomes.
- Monitored safety protocols while facilitating mobility improvements for disabled clients.
- Maintained accurate documentation of care services in client records for continuity.
- Documented daily observations of client conditions and care to inform treatment adjustments. on client conditions, treatments delivered, and progress achieved.
- Complied with HIPAA regulations to ensure confidentiality of patient information.
Assistant Manager
Goodwill
Plymouth, Indiana
11.2022 - 11.2023
- Assisted in managing daily operations and staff scheduling.
- Coordinated inventory management and stock replenishment activities.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shipping and Receiving Lead
Hydro Action
Plymouth, Indiana
04.2014 - 10.2022
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Conducted regular inspections of incoming and outgoing shipments.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Coordinated returns of damaged or incorrect items with suppliers.
- Managed inventory levels and organized stock in warehouse areas.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared documents for customs clearance.
Education
High School Diploma -
The American Academy
Utah05-2025
Diploma - Medical Billing And Coding
Northbridge University
Orlando, FL07-2026
Bachelor of Science - Allied Health Management, Medical Coding
Northbridge University
Orlando, FL08-2026
Skills
- Medication management
- Care plan documentation
- Client care coordination
- Assessment of clients
- Compliance with HIPAA
- Client advocacy
- Teamwork and collaboration
Certification
- Certified Coding and Insurance Specialist
Timeline
Home Health Aide
Viceroy Home Health
07.2025 - 12.2025
Direct Support Professional
Cardinal Services Inc.
12.2023 - Current
Assistant Manager
Goodwill
11.2022 - 11.2023
Shipping and Receiving Lead
Hydro Action
04.2014 - 10.2022
High School Diploma -
The American Academy
Diploma - Medical Billing And Coding
Northbridge University
Bachelor of Science - Allied Health Management, Medical Coding
Northbridge University