Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joann Roberts

C.N.A. & Medical Assistant
Libertyville,IL

Summary

Motivated and experienced CNA with proven expertise in patient care specifically with patients, who have complex medical needs. Detail oriented observational skills to physical and mental changes in patient care and attention to pertinent information in patient charts and demographics. Communicating with other team members to ensure continuity of care, with ability to function in a role providing constant supervision to patients as needed where duties may vary according to department expectations and needs. Experience in pre operative and post operative care assisting physicians and nurses in Triage. High standards of infection control, contributing to positive outcomes. Exceptional observational skills and patient communication in high stress situations. Proven history of cultivating strong patient rapport providing quality care.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

CNA /Caregiver /Lead CNA

Liberty Home Care
11.2023 - 06.2024
  • Work with patient and physical therapist in clinical and home setting per schedule for patient post operative hip replacement recovery with goal of regaining maximum medical improvement with success.
  • Apply medical pain patches , document all medication taken during reminders and symptom observations communicating through family to physician approval of discontinue certain meds due to adverse side effects and symptoms contributing to dehydration or severe incontinence .
  • Measure and record FBS and FBG levels

Patient Care Coordinator

Element Dental (Dental Works)
Schaumburg , IL
05.2023 - 08.2023
  • Retrieve daily messages return patients calls; Schedule appointments , complete health care history forms electronically and manually, scan into medical file. Attention to all health risks and allergies
  • Schedule for Dentist, Hygienist, Orthodontist and Oral surgeon;
  • Confirm insurance benefits and eligibility by code
  • Collect payments Respond per attending provider for emergency appointments
  • Sign for deliveries ( bone grafts prosthetics etc
  • ,Scan prescriptions and call pharmacy refill meds per providers authorization
  • Collect payments in person and over the phone

Medical Assistant

MedOp Solutions
Wheeling , IL
10.2020 - 12.2021
  • Responsible for set up of a medical department providing symptom evaluations for employees for covid risk prior to reporting to department in manufacturing setting. Respond to emergency care in accordance with established public health standards policies, and procedures. Using infection control practice and clinical decision-making . Provide daily documentation to HR staff assist managers with employees sending home to isolate . Reviewing doctors return to work letters and instructions given to employees returning to work and monitoring using advanced skills in the continuum of care while maintaining protection preventing at risk exposure following infection control at all times. Orientation and training , fill in for nursing staff respond to all emergencies during off time. Daily documentation for H.R. delivered, supplies ordered and stocked.

Sr. Data Entry Assistant ( Temp Assignment )

Advocate Aurora Health
Rolling Meadows , IL
06.2020 - 07.2020

Remote work from home using hospital computers.

Perform data entries per day with group dividing workloads

Entering health information into both public health portals for Wisconsin and Illinois.

Data included all COVID and COVID-19 related hospitalizations , admissions ,deaths and vaccinations .

Temporary Assignment ended.

Medical Assistant Trainee

Northshore University Health System Skokie
Skokie , IL
05.2019 - 11.2019
  • Floating to various OB GYN medical groups for patient coordination of care under the supervision of R.N. or Doctor. Measuring vitals,weight TPR; complete assessments, NST recordings. Update patient demographics in EPIC software; in - house lab cultures, injections, pregnancy tests set up for and assist in various surgeries.
  • Directed patients to exam rooms, measure height weight TPR and BP prepared exam and operative rooms for physician examinations and out patient surgical procedures.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted nursing team in triage unit calling and emailing patients
  • Complete postpartum assessment forms and fax
  • Perform in house labs enter results into medical records prepare and scan other labs for pick up
  • Perform surgical equipment sterilization and restock
  • Stock exam rooms empty bio hazard materials

Education

CNA Transfer Certification -

Illinois Department of Healthcare
Bloomingdale
10.2010 - 06.2018

Certification - Long Term Care Administration Health Sciences

College of DuPage
Glen Ellyn, IL
12.2016 - 12.2018

Skills

  • Medical Terminology
  • Infection Control Procedures
  • CPR Certified ( pending recertification )
  • Pre Op -Post Op training and experience
  • Excellent Communication Skills ( written and verbal)
  • Critical Thinking in high stress situations
  • Crisis Intervention
  • Medical Terminology & EMR documentation
  • Medication Reconciliations
  • Vital Signs
  • End of life care
  • Triage experience pre op and post op
  • Prepare lab specimens for pick up & perform in house labs and cultures per physicians request
  • Lead CNA
  • Patient Assessments and observational skills

Timeline

CNA /Caregiver /Lead CNA

Liberty Home Care
11.2023 - 06.2024

Patient Care Coordinator

Element Dental (Dental Works)
05.2023 - 08.2023

Medical Assistant

MedOp Solutions
10.2020 - 12.2021

Sr. Data Entry Assistant ( Temp Assignment )

Advocate Aurora Health
06.2020 - 07.2020

Medical Assistant Trainee

Northshore University Health System Skokie
05.2019 - 11.2019

Certification - Long Term Care Administration Health Sciences

College of DuPage
12.2016 - 12.2018

CNA Transfer Certification -

Illinois Department of Healthcare
10.2010 - 06.2018
Joann RobertsC.N.A. & Medical Assistant