Joann Rojas Floran
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Sales Associate
Shoppers World
60 Graham Ave
07.2010 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Front Desk Agent
J&A Auto Repair Shop
1173 Myrtle Ave
02.2006 - 10.2008
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
Front Desk Receptionist
Duncan Genns Senior Center
725 Evergreen Ave
07.2003 - 12.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Colegio Educativo Del Caribe
Arecibo, PR10.2022
Skills
- Bilingual Ability to speak English & Spanish
- Ability to Complete assignment on time
Languages
Spanish
Timeline
Sales Associate
Shoppers World
07.2010 - Current
Front Desk Agent
J&A Auto Repair Shop
02.2006 - 10.2008
Front Desk Receptionist
Duncan Genns Senior Center
07.2003 - 12.2005
Colegio Educativo Del Caribe