Heidi Guzman Amaya
Queens,NY
Summary
Goal-oriented and have had experience in greeting a high-volume of customers and recommending merchandise based on individual requirements. Skilled at building relationships with customers and making sure they are satisfied with their experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
Jd Sportsplex
07.2024 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Foot Locker
01.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Criminal Justice
St. John's University
Queens, NY05.2028
High School Diploma -
Capital City Public Charter School
Washington, DC06.2024
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Relationship Building
Outgoing Personality
Sales Training
Bilingual: Fluently read, write and speak English and Spanish
Timeline
Sales Associate
Jd Sportsplex
07.2024 - Current
Sales Associate
Foot Locker
01.2023 - 12.2023
Bachelor of Arts - Criminal Justice
St. John's University
High School Diploma -
Capital City Public Charter School
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